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Immediate Help Needed


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2 replies to this topic

#1 raidang

raidang

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Posted 24 July 2008 - 12:57 AM

Since a few days I have been facing problems browsing the internet. It has been giving me a real headache. I therefore seek the help of fellow members to help me solve the issue permanently..

The problems I have been facing are described below:

Often I'm not able to log in to www.orkut.com or www.gmail.com or www.wireclub.com..When I typed in Google in my Firefox browser it gives strings like "waiting for dt.tongji.cn.yahoo.com" and "waiting for log2.soft.cn.yahoo.com" in the Firefox status bar and my internet connection too gets slowed down. When I try to open www.gmail.com, it gives the string "https://www.google.com/accounts/ServiceLogin?service=mail&passive=true&rm=false&co ntinue=http%3A%2F%2Fmail.google.com%2Fmail%2F%3Fui %3Dhtml%26zy%3Dl&bsv=1k96igf4806cy&ltmpl=default&l tmplcache=2" in the address bar and the page does not open. But sometimes it gets fine again.
And I also get errors using Yahoo Messenger. When I log in to Yahoo messenger, it gives errors similar to:
An error has occurred in the script on this page.

Line: 46
Char: 48
Error: Expected 'j'
Code: 0
URL: http://insider.msg.yahoo.com/client_ad.php?p=409640

and then it ask me to click either "yes" or "no"..

I am using Mcafee VirusScan 8.0.0 with latest updates (July 22, 2008). I have done full system scan in Safe Mode but could not find anything. But often sometimes when I log in to yahoo messenger and get the error mentioned above, Mcafee detects a Trojan named "VBS/Psyme". Mcafee only blocks the running of the script and it does not provide any option like "Clean, Delete or Quarantine".

I am also using Trojan Remover 6.7.1 with latest definition updates (23 July 2008) but it does not detect any problem. Scanned for issues using Safe Mode too but can't find any issue.

I am also using Spy bot Search and Destroy with latest definition updates but it does not detect any issue. Can't find any issue even if I scan my system in Safe Mode.

I also use SpywareBlaster with latest definition updates but it does not detect any issue.

I have also tried "Smitfraudfix.exe" but even it does not detect any issue.

I used CCleaner software to clean Temporary Internet files, clean the registry etc.

I even uninstalled Internet Explorer from the Add/Remove Programs-Add/Remove Windows Components option. But it does not help in any way.

I therefore request fellow members to help me solve this issue.

I have provided the HijackThis Log file below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:09:53, on 7/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\ping.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
F:\Softwares Collection\Hijack This\HijackThis.exe

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{F4E7A95C-9DCC-4526-8360-BB327E5017FC}: NameServer = 172.16.0.1
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 4059 bytes

Attached Files



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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 07 August 2008 - 11:40 PM

Hello raidang,

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. We aim to provide the valuable service known to come from BC to every member we can, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Upon completing the steps below, a staff member will review and take the steps necessary with you to get your machine back in working order, clean and free of malware.

Thanks and again sorry for the delay.

Please download Deckard's System Scanner (DSS) and save to your Desktop.
alternate download site

DSS will do the following:
  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
You must be logged onto an account with administrator privileges when using.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not
    malicious.
  • When the scan is complete, two text files will open in Notepad:
    • main.txt <- this one will be maximized
    • extra.txt <- this one will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your next reply.
-- When running DSS, some firewalls may warn that it is trying to access the Internet especially if your asked to download the most current version of HijackThis. Please ensure that you allow it permission to do so.
-- If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.


If you already preformed the steps above, we still need to see the current state of the machine. A fresh scan and logs are still necessary

Click on Start then Run
Copy and paste the following in bold in the open window and then click OK
"%userprofile%\desktop\dss.exe" /config
This will open up DSS configuration
Click on Check All
Click Scan
DSS will now run again when finished
Please post back both logs that open in notepad
Main txt and extra txt



Next
Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 12 September 2008 - 10:25 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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