Posted 23 July 2008 - 05:55 PM
We have a Dell Dimension 8400 with Windows XP. We use Zone Alarm Security Suite, and we were unable to use Internet Explorer without disabling Zone Alarm for awhile. Instead of fixing this problem, we stupidly just kept disabling our security suite and, of course, now we have a virus and/or malware infection. I went to Zone Alarm's site and read how to uninstall some windows update that was messing up our security suite, but we are still faced with the virus/malware. The virus scan says we have the virus "not-a-virus:FraudTool.Win32.MalwareProtector.d" with a filename "C:\WINDOWS\SYSTEM32\pphce8qj0eral.exe". When we try to quarantine it and delete it, it just keeps popping back up. Our wallpaper has been replaced with, "Warning! Spyware detected on your computer! Install and antivirus or spyware remover to clean up your computer". An "Antivirus XP 2008" icon is now on our desktop, and now we get tons of little bubble warnings and "demo mode" popups from them, but I haven't tried to delete it off our system, because I wanted to ask you guys first. I have a feeling it is part of the virus and won't let me delete it anyway. We would really appreciate your help. We haven't been infected with this malware type stuff since before we got Zone Alarm, so I suspect is got infected when we had the suite disabled because of the problems with it and the internet. Oh well. Too late now. Any suggestions would be great! Thanks!