Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus Xp 2008 And Not-a-virus Malware


  • Please log in to reply
3 replies to this topic

#1 halefamily

halefamily

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:08:32 PM

Posted 23 July 2008 - 05:55 PM

Hi There,
We have a Dell Dimension 8400 with Windows XP. We use Zone Alarm Security Suite, and we were unable to use Internet Explorer without disabling Zone Alarm for awhile. Instead of fixing this problem, we stupidly just kept disabling our security suite and, of course, now we have a virus and/or malware infection. I went to Zone Alarm's site and read how to uninstall some windows update that was messing up our security suite, but we are still faced with the virus/malware. The virus scan says we have the virus "not-a-virus:FraudTool.Win32.MalwareProtector.d" with a filename "C:\WINDOWS\SYSTEM32\pphce8qj0eral.exe". When we try to quarantine it and delete it, it just keeps popping back up. Our wallpaper has been replaced with, "Warning! Spyware detected on your computer! Install and antivirus or spyware remover to clean up your computer". An "Antivirus XP 2008" icon is now on our desktop, and now we get tons of little bubble warnings and "demo mode" popups from them, but I haven't tried to delete it off our system, because I wanted to ask you guys first. I have a feeling it is part of the virus and won't let me delete it anyway. We would really appreciate your help. We haven't been infected with this malware type stuff since before we got Zone Alarm, so I suspect is got infected when we had the suite disabled because of the problems with it and the internet. Oh well. Too late now. Any suggestions would be great! Thanks!
Sincerely,
halefamily

BC AdBot (Login to Remove)

 


m

#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,571 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:32 AM

Posted 23 July 2008 - 05:57 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 halefamily

halefamily
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:08:32 PM

Posted 23 July 2008 - 08:23 PM

Thanks. I think this has worked! I'll let you know for sure in a minute. But here is the log:

Malwarebytes' Anti-Malware 1.22
Database version: 984
Windows 5.1.2600 Service Pack 2

9:07:32 PM 7/23/2008
mbam-log-7-23-2008 (21-07-32).txt

Scan type: Quick Scan
Objects scanned: 47554
Time elapsed: 8 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 11
Registry Values Infected: 6
Registry Data Items Infected: 2
Folders Infected: 13
Files Infected: 26

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\rhca8qj0eral (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\rhca8qj0eral (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\lphce8qj0eral (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\smrhca8qj0eral (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\rhca8qj0eral (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008 (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\HKCU (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\HKCU\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\HKLM (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\HKLM\RunOnce (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\StartMenuAllUsers (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Autorun\StartMenuCurrentUser (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\BrowserObjects (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\rhca8qj0eral\Quarantine\Packages (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\SYSTEM32\pphce8qj0eral.exe.vzr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-3440657856-3800079675-3347539195-1007\Dc856.txt (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-3440657856-3800079675-3347539195-1007\Dc857.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\database.dat (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\license.txt (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\MFC71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\MFC71ENU.DLL (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\msvcp71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\msvcr71.dll (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\rhca8qj0eral.exe.local (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\rhca8qj0eral.exe.vzr (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files\rhca8qj0eral\Uninstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\How to Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\License Agreement.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Uninstall.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008.lnk (Rogue.AntivirusXP) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Desktop\Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\blphce8qj0eral.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\phce8qj0eral.bmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus XP 2008.lnk (Rogue.AntivirusXP2008) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Local Settings\Temp\.ttB.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Local Settings\Temp\.ttD.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HALE\Local Settings\Temp\.ttE.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,571 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:32 AM

Posted 23 July 2008 - 08:26 PM

Reboot your computer and then run the scan again to double-check everything was removed.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users