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Cannot Delete History Or Temp Internet Files


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5 replies to this topic

#1 starchild421

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Posted 23 July 2008 - 04:20 PM

Hi peeps,

i am hoping someone can help me on start up i get the following message
RUNDLL
Error loading bthprops.cpl Acess is denied

I also cannot uninstall programs and also cannot delete my browsing history or temporay internet files

i am running windows xp service pack 2

avast 4.8 home
comdo fire wall

Any help would be most welcome

Thanks :thumbsup:

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#2 Budapest

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Posted 23 July 2008 - 04:26 PM

Do your Avast scans show up anything?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 starchild421

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Posted 23 July 2008 - 04:35 PM

hi budapest

thanks for the reply i ran the avast yesterday i came back with some adaware stuff which i deleted

nothing else though??? i have just started it scanning again

#4 starchild421

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Posted 23 July 2008 - 06:09 PM

just ran avast and it found nothing ???? :thumbsup: :flowers:

#5 Budapest

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Posted 23 July 2008 - 06:11 PM

Let's see if this scan picks up anything:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 starchild421

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Posted 23 July 2008 - 06:20 PM

hi budapest

here is the log

Malwarebytes' Anti-Malware 1.22
Database version: 981
Windows 5.1.2600 Service Pack 2

12:19:33 AM 7/24/2008
mbam-log-7-24-2008 (00-19-33).txt

Scan type: Quick Scan
Objects scanned: 51196
Time elapsed: 6 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




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