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Serious Problem At My System With Internet Explorer


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#1 mendelix

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Posted 23 July 2008 - 03:06 PM

hello everybody.First, thanks for entering .
I`m using windows xp professional edition with sp2 on intel core 2 duo e4500 and 2gb of ram.
Lately i am suffering from a very disturbing problem. while im using my computer a strange thing suddenly happens. new windows of internet explorer openning up non stop and the only thing im able to do is to restarting my computer. it happens routinely and i have no idea what should i do in order to fix it . i tried to seek for viruses with my avg anti virus but it found nothing. i guess my comp infected with something. what should i do? thanks for reading and trying to help me out, i am really thankful. :thumbsup:

Edited by mendelix, 23 July 2008 - 03:08 PM.


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#2 Budapest

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Posted 23 July 2008 - 04:31 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 mendelix

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Posted 23 July 2008 - 05:12 PM

thanks for your comment.
I have followed the instructions but unfortunately MAM found nothing. here is the log :

Malwarebytes' Anti-Malware 1.22
Database version: 984
Windows 5.1.2600 Service Pack 2

10:04:44 AM 7/24/2008
mbam-log-7-24-2008 (10-04-44).txt

Scan type: Quick Scan
Objects scanned: 45228
Time elapsed: 5 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Budapest

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Posted 23 July 2008 - 05:15 PM

I think this problem is not related on an infection.

Try repairing Internet Explorer:

How to reinstall or repair Internet Explorer in Windows XP
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 mendelix

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Posted 23 July 2008 - 05:21 PM

thanks again but actually i think it is because i have found this :

http://www.bleepingcomputer.com/forums/t/118586/non-stop-ie-windows-popping-up/

can u please help me out with instructing me following steps i should do like this guy did and as i saw he fixed the problem.

Edited by mendelix, 23 July 2008 - 05:22 PM.


#6 Budapest

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Posted 23 July 2008 - 05:31 PM

When all these IE windows open what website(s) do they go to?

Run a full system scan with SuperAntiSpyware in Safe Mode.

How to start Windows in Safe Mode
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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