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Antispycheck And Softwarereferral Removal Problems

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#1 bcv15


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Posted 23 July 2008 - 10:44 AM

hello all.

My first post, but have been reading alot. You guys really know your stuff, and have helped
me get rid of most of the problems .
My sister in laws computer has been infected my numerous malware/spyware bugs.
Their virus protection was outdated, so I told them to get a new one. Unfortunately, Mcafee
wont let you even run a scan if the subscription has run out. Why is that??
Anyway, my nephew bought/downloaded a new one.
Why he bought one when his ISP offers one for free is beyond me, but I digress.
He bought Vista Antivirus, it keeps finding what is calls Complexel Trojan and Trojan VX12.
Pop ups for all kinds of Spyware/malware removers started coming.
I got tasked to try and save it.
I got rid of XP antivirus 2008, IE3.3, Virus Remover 2008 and a couple others.
But I am stuck on Antispycheck and a softwarereferral that tries to reset home page.
Upon normal startup, it doesn't ask which use to log on, Admin or other user.
ONce it starts, ther is a message that pops up in the tray about spyware. There is
a Virus Alert next to the clock. From the start button, there is no control panel,
run command, or acces to any programs. From a folder on the desk top is the only way to get to
My Computer. And even then the C: drive doesn't show up.
I have installed AVG8.O free and run it, it found some stuff.
Installed and ran Panda AV, found and quarantined some stuff.
Same with AdAware and Super AntiSpyware. (SAS helped be able to access Cntr_alt-del again.
Previously it said it had been disabled by Admin, even tho user had Admin privileges.)
Ran CCleaner and removed tons of stuff.
All of that removed most of the stuff, but still can't get rid of Antispycheck, or
access start menu programs or my comp, or run command
I disconnected the computer from the internet because all the problems.
I downloaded HiJack this, Spybot Search and Destroy, Malwarebytes Antimalware, Smitfraud fix and ComboFix
on another computer, wrote them to a CD and tried to install them. NO GO, any of them
not even when I copied them to the infected desktop. won't run under regular windows startup OR
safe mode.
Under safe mode I disabled almost everything in MSconfig, but stuff keeps popping up.
Antispycheck even starts in safe mode.
Even CTRL-alt del can't stop Webproxy.exe, Srvload.exe
What can I do to get the stuff to install to remove this pest?

TIA for any advice,


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#2 bcv15

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Posted 27 July 2008 - 11:59 AM

After reading on anther thread to try and rename mbam-am to abcde.bat or something like that,
I was able to install it, run it and fix a bunch of problems.
This enabled me to install HiJack this, Spybot and the others
that I couldn't install before.


#3 quietman7


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Posted 27 July 2008 - 12:04 PM

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Launch MBAM.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.
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