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Epson Scanner Crashes System


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#1 bspinnaker

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Posted 22 July 2008 - 03:02 PM

My Epson 4490 Scanner was working fine when I first got it. But after not using it for several weeks, I plugged it into my ThinkPad's USB port, and now it freezes the system. The mouse is frozen, as is the keyboard. I can only shut down the computer by holding down the power key. This problem is repeatable.

I reinstalled the scanner's software, but this did not fix the problem.

I also tried booting the laptop with the scanner already plugged into the USB port, but when I do this, the computer cannot even boot---it hangs at the initial Loading Windows screen.

Neither USB port seems damaged. My optical mouse works fine in both.

I have a ThinkPad T40 with 512MB of RAM.

Any ideas?

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#2 hamluis

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Posted 22 July 2008 - 04:51 PM

Are the scanner drivers installed on the laptop? If so, i would remove them and reinstall same, they may be corrupt.

The scanner has its own PS so drivers are the only thing I can think of that might be a problem (along with the Epson software).

Louis

#3 dc3

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Posted 23 July 2008 - 02:45 AM

Go to the Device Manager, and go down to Imaging devices and click on the box next to it with the + in it. Double click on the device and then click on the Drivers tab and uninstall the drivers. After that try reinstalling the drivers from the CD that came with the scanner.

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#4 bspinnaker

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Posted 23 July 2008 - 09:42 PM

Go to the Device Manager, and go down to Imaging devices and click on the box next to it with the + in it. Double click on the device and then click on the Drivers tab and uninstall the drivers. After that try reinstalling the drivers from the CD that came with the scanner.


My Device Manager does not list Imaging devices, and the scanner is nowhere to be found in other categories. Maybe this is the problem?

#5 dc3

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Posted 24 July 2008 - 02:19 AM

Does the scanner show up in My Computer?

Is it listed in the Add or Remove software?

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#6 bspinnaker

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Posted 24 July 2008 - 07:39 AM

Does the scanner show up in My Computer?

Is it listed in the Add or Remove software?


Several programs related to the scanner (Epson Scan, Epson Event Manager, Epson File Manager, Epson Scan Assistant, Epson Copy Utility) show up in Add/Remove Programs. The scanner does not show up in My Computer (but the scanner is not plugged into my laptop, as doing so immediately freezes the system).

Maybe I should remove all Scanner programs/files, then reinstall the software?

#7 hamluis

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Posted 24 July 2008 - 04:49 PM

If the drivers and software to use the scanner are on the same CD...yes, I would vote for an uninstall/reinstall :thumbsup:.

Louis




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