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Hello, I'm New Here And I Really Need Some Help


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#1 lancer2295

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Posted 22 July 2008 - 06:14 AM

My problem started just this morning when I opened my computer, my anti-virus detected 2 kinds of virus, here is the report:

Avira AntiVir Personal
Report file date: Tuesday, July 22, 2008 07:57

Scanning for 1486584 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows XP
Windows version: (Service Pack 2) [5.1.2600]
Boot mode: Normally booted
Username: SYSTEM
Computer name: IMSD-TED

Version information:
BUILD.DAT : 8.1.0.326 16933 Bytes 7/11/2008 12:57:00
AVSCAN.EXE : 8.1.4.7 315649 Bytes 7/17/2008 22:54:51
AVSCAN.DLL : 8.1.4.0 40705 Bytes 7/17/2008 22:54:51
LUKE.DLL : 8.1.4.5 164097 Bytes 7/17/2008 22:54:51
LUKERES.DLL : 8.1.4.0 12033 Bytes 7/17/2008 22:54:51
ANTIVIR0.VDF : 6.40.0.0 11030528 Bytes 7/18/2007 07:27:15
ANTIVIR1.VDF : 7.0.5.1 8182784 Bytes 6/24/2008 23:38:51
ANTIVIR2.VDF : 7.0.5.144 1690624 Bytes 7/21/2008 23:55:12
ANTIVIR3.VDF : 7.0.5.146 22016 Bytes 7/21/2008 23:55:13
Engineversion : 8.1.1.11
AEVDF.DLL : 8.1.0.5 102772 Bytes 4/28/2008 23:48:32
AESCRIPT.DLL : 8.1.0.59 307579 Bytes 7/20/2008 23:34:35
AESCN.DLL : 8.1.0.23 119156 Bytes 7/15/2008 22:52:08
AERDL.DLL : 8.1.0.20 418165 Bytes 4/28/2008 23:48:32
AEPACK.DLL : 8.1.2.1 364917 Bytes 7/15/2008 22:52:07
AEOFFICE.DLL : 8.1.0.21 192891 Bytes 7/20/2008 23:34:34
AEHEUR.DLL : 8.1.0.43 1339767 Bytes 7/20/2008 23:34:32
AEHELP.DLL : 8.1.0.15 115063 Bytes 5/30/2008 00:33:54
AEGEN.DLL : 8.1.0.29 307573 Bytes 6/22/2008 22:56:18
AEEMU.DLL : 8.1.0.6 430451 Bytes 5/9/2008 01:16:18
AECORE.DLL : 8.1.1.6 172405 Bytes 7/17/2008 22:54:52
AEBB.DLL : 8.1.0.1 53617 Bytes 7/17/2008 22:54:51
AVWINLL.DLL : 1.0.0.12 15105 Bytes 7/17/2008 22:54:51
AVPREF.DLL : 8.0.2.0 38657 Bytes 7/17/2008 22:54:51
AVREP.DLL : 7.0.0.1 155688 Bytes 4/16/2007 06:16:24
AVREG.DLL : 8.0.0.1 33537 Bytes 7/17/2008 22:54:51
AVARKT.DLL : 1.0.0.23 307457 Bytes 4/28/2008 23:48:31
AVEVTLOG.DLL : 8.0.0.16 119041 Bytes 7/17/2008 22:54:51
SQLITE3.DLL : 3.3.17.1 339968 Bytes 4/28/2008 23:48:31
SMTPLIB.DLL : 1.2.0.23 28929 Bytes 7/17/2008 22:54:51
NETNT.DLL : 8.0.0.1 7937 Bytes 4/28/2008 23:48:31
RCIMAGE.DLL : 8.0.0.51 2371841 Bytes 7/17/2008 22:54:47
RCTEXT.DLL : 8.0.52.0 86273 Bytes 7/17/2008 22:54:47

Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:, D:,
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: off
Scan all files...................: Intelligent file selection
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium

Start of the scan: Tuesday, July 22, 2008 07:57

The scan of running processes will be started
Scan process 'guardgui.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'wuauclt.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopCrawl.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopDisplay.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopIndex.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'Ymsgr_tray.exe' - '1' Module(s) have been scanned
Scan process 'WZQKPICK.EXE' - '1' Module(s) have been scanned
Scan process 'Skype.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'WrtProc.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'SilentSoftech.exe' - '1' Module(s) have been scanned
Scan process 'WrtMon.exe' - '1' Module(s) have been scanned
Scan process 'OpWareSE4.exe' - '1' Module(s) have been scanned
Scan process 'qttask.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'PDVDServ.exe' - '1' Module(s) have been scanned
Scan process 'tfswctrl.exe' - '1' Module(s) have been scanned
Scan process 'SOUNDMAN.EXE' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'spnsrvnt.exe' - '1' Module(s) have been scanned
Scan process 'MDM.EXE' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'aawservice.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
41 processes with 41 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan the registry.
C:\WINDOWS\system32\SilentSoftech.exe
[DETECTION] Contains recognition pattern of the WORM/Autorun.ahe worm
[NOTE] WORM/Autorun.ahe:[HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN]:<SilentSoftech>=sz:SilentSoftech.exe
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003
[WARNING] The file could not be deleted!
[NOTE] Attempting to perform action using the ARK lib.
[NOTE] The file was moved to '48f122e6.qua'!

The registry was scanned ( '58' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\ARK11.tmp
[DETECTION] Contains recognition pattern of the WORM/Autorun.ahe worm
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003
[WARNING] The file could not be deleted!
[NOTE] Attempting to perform action using the ARK lib.
[NOTE] The file was moved to '4af8b97c.qua'!
C:\hiberfil.sys
[WARNING] The file could not be opened!
C:\pagefile.sys
[WARNING] The file could not be opened!


End of the scan: Tuesday, July 22, 2008 07:58
Used time: 01:00 Minute(s)

The scan has been canceled!

133 Scanning directories
4091 Files were scanned
2 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
2 files were moved to quarantine
0 files were renamed
2 Files cannot be scanned
4087 Files not concerned
17 Archives were scanned
4 Warnings
2 Notes

Can somebody help me with this?

[Moderator edit: post moved to more appropriate forum. jgweed]

Edited by jgweed, 22 July 2008 - 07:45 AM.


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#2 quietman7

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Posted 22 July 2008 - 08:49 AM

SilentSoftech.exe, C:\ARK11.tmp <- the notes said both files were moved.

133 Scanning directories
4091 Files were scanned
2 viruses and/or unwanted programs were found
2 files were moved to quarantine


What do you need assistance with?
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#3 lancer2295

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Posted 24 July 2008 - 06:22 PM

Hi! Yes it was moved but every time I start my computer it always detects a virus called runmgr.exe and I cannot open my C and D drives, whenever I double click the icon drives I always get the message " C is not a win32 application", so what shall I do? Please help

#4 quietman7

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Posted 24 July 2008 - 09:35 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 lancer2295

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Posted 27 July 2008 - 08:21 PM

Malwarebytes' Anti-Malware 1.23
Database version: 1000
Windows 5.1.2600 Service Pack 2
Hi, I did what you had instructed me to do and here are the results.


9:18:52 AM 7/28/2008
mbam-log-7-28-2008 (09-18-52).txt

Scan type: Quick Scan
Objects scanned: 52199
Time elapsed: 12 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{28abc5c0-4fcb-11cf-aax5-81cx1c635612} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by lancer2295, 27 July 2008 - 08:23 PM.


#6 quietman7

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Posted 28 July 2008 - 06:50 AM

Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to start the program.
  • Cancel any prompts to download the latest CureIt version and click Start.
  • At the prompt to "Start scan now", click Ok. Allow the setup.exe/driver to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#7 lancer2295

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Posted 29 July 2008 - 03:17 AM

here are the results of the scan:

exe32.exe;c:\recycler\s-1-5-21-1482476501-1644491937-682003330-1013;Win32.HLLW.Flooder.1;Deleted.;
ahfp.exe\data001;C:\WINDOWS\system32\ahfp.exe;Tool.Hidefiles;;
ahfp.exe;C:\WINDOWS\system32;Archive contains infected objects;Moved.;
A0042194.exe\data014;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85\A0042194.exe;Program.RemoteAdmin.37;;
A0042194.exe;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85;Archive contains infected objects;Moved.;
stream003\winvnc4.exe76;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85\A0042216.msi\stream003;Program.RemoteAdmin;;
stream003\wm_hooks.dll78;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85\A0042216.msi\stream003;Program.RemoteAdmin;;
stream003;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85\A0042216.msi;Archive contains infected objects;;
A0042216.msi;D:\System Volume Information\_restore{7FB712BE-CE78-45C9-903E-A8F28471920D}\RP85;Archive contains infected objects;Moved.;

#8 quietman7

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Posted 29 July 2008 - 08:23 AM

How is your computer running now? Any more reports/signs of infection?
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#9 lancer2295

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Posted 29 July 2008 - 05:54 PM

Hello Quietman7, thank you so much for your help. There are no reported or signs of infection now. I would just like to ask you on how can I remove the some virus that infected my flash drives and my seagate free agent external drive. Thank you for your help. Any suggestions on what anti-virus should we purchase for our server?

#10 quietman7

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Posted 30 July 2008 - 06:52 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Flash (usb, pen, thumb, jump) drive infections usually involve malware that loads an autorun.inf file into the root folder of all drives (internal, external, removable). When the removable media is inserted, autorun looks for autorun.inf and automatically executes another malicious file to run on your computer. When a flash drive becomes infected, the Trojan will infect a system when the removable media is inserted if autorun has not been disabled.

"Autorun" is the feature built into Windows that automatically runs a program specified by an "autorun.inf" file whenever a CD-ROM, DVD or USB drive is plugged into a Windows-based computer. Autorun is intended as a convenience to automatically start an installer when removable media is inserted into the computer.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read Danger USB! Worm targets removable memory sticks.

You can hold down the Shift key when inserting the drive into your computer until Windows detects it to keep autorun.inf from executing automatically. However, I recommend disabling the Autorun feature feature on USB and removable drives as a method of prevention. This should keep the malicious file from automatically running upon insertion and infecting your system while allowing you to safely perform a scan.

The easiest way to disable Autorun on a specific drive is to download and use Tweak UI PowerToy.
  • After installation, launch Tweak UI, double-click on My Computer in the tree menu on the left, then click on AutoPlay > Drives. This will allow you to change the system settings for AutoPlay/autorun.
  • Uncheck the drives you want to disable AutoPlay on and click on Apply.
  • Next, click on the Types in the left tree. This allows you to control whether Autoplay is enabled for CD and DVD drives and removable drives. You may need to restart Tweak UI if it closes after step 2.
  • Uncheck the box to disable Autoplay for a particular type of drive.
  • Click Apply.
If needed, see Disable Autorun/AutoPlay in XP with Tweak UI" for instructions with screenshots.

Note: When Autorun is disabled, double-clicking a drive which has autorun.inf in its root directory may still activate Autorun so be careful. Disabling autorun/autoplay does not prevent you from accessing those media sources. They are still available by opening My Computer and accessing the source drive (cd, dvd, usb/flash drive or external hard drive).

Always scan USB Flash Drives after they have been used in other computer systems, even your own. An easy way to do this is to download "ClamWin Portable Antivirus", put it on your USB Flash Drive, update its definition files and perform a scan.

Always scan USB Flash Drives after they have been used in other computer systems, even your own. An easy way to do this is to download "ClamWin Portable Antivirus", put it on your USB Flash Drive, update its definition files and perform a scan.

When these drives are infected, you can download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well. Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that is plugged in when you ran it. Don't delete this folder...it will help protect your drives from future infection.

Another prevention measure you can use is Symantec's NoScript utility. Scroll down to the section "How to disable (or re-enable) the Windows Scripting Host" to find the link and follow the instructions. Noscript will disable the Windows Scripting Host and prevent VBScripts from running on your machine until you run the utility again. Firefox also has a free NoScript Add-on for its browser.
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