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Malicious Code Found In File


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#1 vampire265

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Posted 21 July 2008 - 07:33 PM

message I'm getting is as follows
" malicious code found in file c:\system volume information\-restore{CD 53596A-5812-49DB-AF84-A72B9BECDE4F}\RP851\A0082311.oll.Infection:Trojan Downloader.Win32.zlob.meq
Action Failed.....

I have gone into my c drive , If I try to go into windows explorer from start, programs,accessories,windows explorer I am brought to my documents folder, explorer will not open. I have tried all I know how to with no luck in finding the file and removing it, It dosent show up when I run a system scan with my virus scan either, any suggestions would be greatly appreciated.

also, my system restore will no longer work, if I try to restore to a different time it goes through all the steps but then tells me that the restore could not be completed and no changes were made......help please


vampire265

Edited by rigel, 21 July 2008 - 11:22 PM.
Mod edit ~ moved to a more appropriate forum XP > AII


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#2 quietman7

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Posted 22 July 2008 - 07:29 AM

The infected RP***\A00*****.exe file(s) is in the System Volume Information Folder (SVI) which is a part of System Restore. This is the feature that allows you to set points in time to roll back your computer to a clean working state. The SVI folder is protected by permissions that only allow the system to have access and is hidden by default unless you have reconfigured Windows to show it.

System Restore will back up the good as well as the bad files so when malware is present on the system it gets included in any restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, you may receive an alert or notification that a virus was found in the SVI folder (System Restore points) but the anti-virus software was unable to remove it. Since the SVI folder is a protected directory, most scanning tools cannot access it to disinfect or delete these files. If not removed, they sometimes can reinfect your system if you accidentally use an old restore point.

To remove these file(s), the easiest thing to do is Create a New Restore Point to enable your computer to "roll-back" to a clean working state and use Disk Cleanup to remove all but the most recent restore point.

However, since System Restore is not working, you need to get that fixed.

If System Restore is not working, check to make sure it is started and set to automatic.

Go to Start > Run and type: services.msc
  • Locate the System Restore Service and double-click it.
  • Click the "Start" button, then set the startup type in the dropdown box to "Automatic".
  • Press Apply > Ok, then reboot and try using it again.
If its still not working, go to Start > Run and type: services.msc
  • Locate the System Restore Service and double-click it.
  • Click the "Stop" button, then set the startup type in the dropdown box to "Disabled".
  • Press Apply > Ok, then reboot.
  • Open My Computer or Windows Explorer, go to Tools > Folder Options > View and check "Show hidden files and Folders", UNcheck "Hide Protected operating system Files (recommended)" and hit Apply > OK.
  • Check the "System Volume Information folder" on each drive and delete its contents (doing this removes all existing restore points).
  • Then reverse the steps where you disabled the service and restart it: Click "Start" and set set the startup type in the dropdown box to "Automatic".
If this still does not help, then follow these steps to "Reinstall System Restore".

Also see "System Restore Knowledge Base articles & Troubleshooting".

I also recommend you do the following:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 vampire265

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Posted 22 July 2008 - 08:07 PM

thanks for the prompt help, will try it and see if it works

vampire265

#4 quietman7

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Posted 23 July 2008 - 06:23 AM

You're welcome.

If you do the MBAM scan, don't forget to post your log so I can review it.
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#5 vampire265

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Posted 25 July 2008 - 05:35 PM

Malwarebytes' Anti-Malware 1.23
Database version: 993
Windows 5.1.2600 Service Pack 2

6:27:30 PM 7/25/2008
mbam-log-7-25-2008 (18-27-30).txt

Scan type: Quick Scan
Objects scanned: 47076
Time elapsed: 33 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 8
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

above is the log from mbam for your review, I did find the file in my D: drive and as many time as I tried to delete it, it will not go away, I cut and pasted to the desk top, I tried to re-name it ,every time I tried to delete it I got a message that it could not be deleted because a user or another program was using it, to close the program and try again, no matter what I do its still there.........????????????//including the disk clean up.
the steps you had me try to get my restore did seem to work though, I was able to go to a different restore point which I havent been able to do for a while

appreciate all your help
vampire265

#6 quietman7

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Posted 25 July 2008 - 09:23 PM

  • Right click on the My Computer icon on your desktop and select Properties.
  • Click on the System Restore tab.
  • Click on the D drive to highlight it and choose Settings.
  • Check the box that says "Turn off System Restore on this drive" and click OK.
  • Click Yes when prompted with "Do you want to turn off System Restore on this drive?.
  • Click Ok twice and Reboot.
  • To re-enable System Restore on that drive, follow steps 1-4, but in step 4, click to clear the "Turn off System Restore on this drive" check box and click Ok twice.

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#7 vampire265

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Posted 03 August 2008 - 02:42 PM

thanks again for your help, the file seems to BE GONE!

#8 quietman7

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Posted 03 August 2008 - 02:57 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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