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Downloaded Spybot And My Computer Won't Let Me Run It.


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5 replies to this topic

#1 soonerfan13

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Posted 21 July 2008 - 12:34 PM

First off let me tell you someone hacked into my system about 3 weeks ago and my life has been miserable since, they stole my identity and i have been busy taking care of my personal things in my computer that they got access to. The hacker stole money from one of my credit cards and messed around with our bank accounts. I have ran my antivirus software but i keep getting pop ups from this antivirus 2009 and i can't get it erased. everyday it keeps returning. it is enough to drive you insane. I came on here and downloaded spybot this morning, it showed that i have this really big list of things that i need to get rid of , but it runs so far and won't let me through, the messeage it keeps saying is:

unexpected error: cannot creat file"C:\windows\wininit.ini."
access denied.
it also keeps saying that i need administrator permission. this is crazy because i am the administrator on my computer.
can anyone out there explain this to me. why is it doing this? i checked out everything in the control panel in user accounts. it says i am the administrator, so i should be good right? but still keeps telling me the same thing. I have done this 4 times and the same thing. any suggestions would be appreciated.
thanx

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#2 afma142

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Posted 21 July 2008 - 02:10 PM

Right click the spybot.exe and select "run as administrator". It should have a little shield icon next to the text. I would suggest a reformat. You never know what could still be on your computer.
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#3 garmanma

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Posted 21 July 2008 - 02:18 PM

Getting rid of "antivirus 2009 " is going to take more than Spybot S+D
I'm moving you to the Am I Infected forum. Due to the serious nature of what has happened to you, I'm sure there will be other things they will want you to do
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#4 quietman7

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Posted 22 July 2008 - 07:35 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 soonerfan13

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Posted 22 July 2008 - 10:43 AM

Thanks to all of you. I did it like you both said, and it ran perfectly and you know it came back saying that i had over 170 problems found , the antivirus 2009 was among them. It cleared them all up with exception of a few registry problems, which i took care of that this morning with Regcure, honestly i don't know how my computer was up and still running. I have a teenage daughter who likes to get on her favorite website and chat with what seems like everybody around the world, i won't say which website, you can figure that out. It seems she let someone have remote assistance to my computer. How she did that without my knowledge, i will never know. I figure that is how my hacker got in.
Thank you all so much. I can't imagine how much it would have cost to have someone come in and fix my problems.
Your website is amazing.... I have told all my friends and family about your site..

#6 quietman7

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Posted 22 July 2008 - 10:51 AM

Thanks for the kind words and you're welcome on behalf of the Bleeping Computer community.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid online gaming sites and peer-to-peer (P2P) or file sharing programs as they are a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans target and spread across P2P files sharing networks and gaming sites. In some instances the infection may cause so much damage to your system that recovery is not possible and the only option is to wipe your drive, reformat and reinstall the OS. The best way to reduce the risk of infection is to avoid gaming sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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