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Freezing Pc


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#1 neil

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Posted 21 July 2008 - 10:43 AM

hi hope somone can help

trying to sort out my sister pc she purchased friday!!!

manufacturer: Zoostorm
Model: A6VMX VP Series M11
Windows Vista Home Premium SP1
AMD Athlon™ 64X2 Dual Processor5000+
2.00 GB RAM
NVIDIA GeForce 8400 GS
32-bit OS

gone through all the freezing threads but cant seem to be able to fix the problem!!!

in the device manager i tried to update the drivers 1 by 1 but they were all up to date (froze about 16 time while i was doing it)

i ran the memory test all good!

ran eventvwr.msc and found all this information and errors

Attached File  event.jpg   141.62KB   20 downloads
Attached File  system.JPG   150.53KB   15 downloads
but cant find a fix

then ran perfmon /report and couldnt find any errors.

then ran compmgmt.msc and it looks like the pc started to die as soon as my sister turned it on

Attached File  reliability.JPG   83.06KB   20 downloads

so if someone can help be apreciated (getting a headache!!!)
neil

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#2 figgis41

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Posted 21 July 2008 - 11:16 AM

hi,,,, send it back and get a full refund,,, then get something else,,, zoostorm's are crap,,, friend of mine got one from a catalog,,, started it up,, hdd was a dud,,, sent it back for a new pc and they sent the same one back with a new hdd in but smaller,, i put a mark underneath it,,,lol,,, he booted it, it lasted half the night,,, hdd died again,,, he sent it back for a refund,,, they argued and tryed to blag him so he claimed it off his credit card. or at least get a new pc off them,,, and dont forget to put a small blob of nail varnish on the bottom, just incase.
good luck

hi,,, just looking at the second snip,,, were you installing Nero,,,,, as it failed,,, uninstall it if will let you,,,, boot in safe mode so only essential stuff starts and then uninstall nero and boot back in normal mode and see if this works.

Edited by figgis41, 21 July 2008 - 11:20 AM.

Figgis,,,, LUFC

#3 neil

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Posted 21 July 2008 - 11:30 AM

hi figgis41
apparantly they did try to install nero but failed!
i booted into safe mode but there was no nero in sight

sis said she might send it back but i dont like to fail so if we can fix it let try!!
neil

#4 garmanma

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Posted 21 July 2008 - 02:45 PM

Seriously, send it back. What happens if you temporarily fix it and it breaks again, just after the warranty runs out?
Here's a page explaining how to track a WMI error in the Event Viewer
http://msdn.microsoft.com/en-us/library
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#5 neil

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Posted 21 July 2008 - 02:55 PM

thanx
shes going to send it back!
shame, to buy and send back in 3 days, kids are devastated!!!

#6 garmanma

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Posted 21 July 2008 - 03:51 PM

You'll be better off in the long run
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#7 usasma

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Posted 21 July 2008 - 04:17 PM

The sooner that you send it back, the more likely they are to take it without complaint.
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#8 neil

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Posted 21 July 2008 - 04:19 PM

thanx
im helping her now to box it up!!!!
neil




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