My mother stopped going to Best Buy as well. She just bought a really cheap (inexpensive) Toshiba laptop with X1300 graphics, not bad. So, after 2 months it stops charging and when she takes it to Best Buy they say that their professional inspection found the result of the broken solder point was user abuse. Of course, she doesn't abuse laptops. Well, the repair would cost more than the laptop so... no. When it came back from the offsite inspection, the sound system no longer worked. When she asked them, they admitted no guilt and offered to repair that for a price too. They must just be hoping we'll throw money at them or something, but I don't trust them. My mom is takin what she got and getting out of Best Buy before the whole laptop is in need of repair. Never taking business back.
EDIT: Also, on return from inspection, the screen does not always work. It may stop working randomly, or if you tilt the screen to a certain angle it will turn black.
I did however have a positive experience at... Giant or Meijers or something like that..
. We went back to buy a Wii, and the man at first said they had none, and a new order would be in next week. However, when we asked him to check inventory and sure enough, he found ONE Wii which someone else had preordered but missed their pickup deadline. So wee we have a Wii.
Edited by Ryan 3000, 22 July 2008 - 03:28 PM.
No pessimist ever discovered the secrets of the stars, or sailed to an uncharted land.