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Trojan Problem


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#1 Tskales

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Posted 20 July 2008 - 05:29 PM

Hello,

I recently downloaded a file from the net hoping to for it to be a martial arts video, but sadly it turned out to be a Trojan.

Windows Defender warned me about it but for some reason it cannot be deleted by WD. I tried a regular virus scan but eventually my computer became to slow to use so i rebooted. Now my computer freezes as soon as it gets to the desktop screen.

My computer works in safe mode however and i managed to find this website and i downloaded and used some of the programs mentioned, superantipyware and Dr Web. I used these in safe mode to scan my computer and was able to find and delete the unwanted programs, but when i restart in normal mode my computer still freezes at the desktop screen.

I have no idea now what i can do and was wondering if someone here could help. Perhaps i'm doing something wrong?

Thank you in advance.

P.S I'm using Vista

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#2 boopme

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Posted 20 July 2008 - 07:36 PM

Hello can you find the SuperAntispyware log to post here.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Also try running this scan..
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Tskales

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Posted 21 July 2008 - 04:40 AM

Hello,

The reason it was freezing at the desktop screen was due to having too many anti spyware programs running. After i'd deleted them my computer no longer froze, and all the scans i've done now show my computer is clean.

Thank you.

#4 boopme

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Posted 21 July 2008 - 03:08 PM

That's a fact too much can be as bad as too little. Glad you have it worked out.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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