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Fake Anti-virus Warning, Programs Under Start Invisible, Endless Reboot


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6 replies to this topic

#1 Jeff L

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Posted 20 July 2008 - 02:35 AM

Hi all,

I think my computer (hp desktop with Windows XP) got infected with similar virus(es) as many of you posted. It started with frequent popup windows warning about internet security attack, and 'Programs' and other selections under START are invisible. So I followed instructions on one thread of this forum to download SDFix, then tried to restart in safe mode and failed.

I was able to reboot after performing system recovery, but when I run SDFix, I didn't see the same message as shown in the instruction page, with a y/n choice. Instead, I got many more choices (A-E, 1-3, etc) and none of them looks like the right one. Should I download Malwarebytes' Anti-Malware and run it first?

Thanks a lot for your help!

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#2 quietman7

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Posted 20 July 2008 - 07:37 AM

You should not be following specific instructions provided to someone else. Those instructions were given to help fix that particular member's problems, NOT YOURS. Before taking any action, the helper must investigate the nature of the malware issues and then formulate a fix for the victim. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. It's best that you tell us what specific issues YOU are having rather than point to someone else.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Reagardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Jeff L

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Posted 20 July 2008 - 11:59 AM

Thank you very much, quietman7!

I followed your instruction with Malwarebytes' Anti-Malware, and removed 17 infected files. However, when I restart the computer, it went back to the endless reboot. What should I do now? BTW, I'm using another computer to send this message.

Thanks!

#4 Jeff L

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Posted 20 July 2008 - 03:26 PM

An update: I rebooted my computer by system recovery again, reinstalled Malwarebytes' Anti-Malware, and ran a full scan on all the drives. No infected file was found (I checked the update and confirmed that I have the latest version). What should I do next to fix the endless reboot problem? Thanks!

The logs:

First time with smart scan:

Malwarebytes' Anti-Malware 1.21
Database version: 971
Windows 5.1.2600 Service Pack 1

9:41:39 AM 7/20/2008
mbam-log-7-20-2008 (09-41-39).txt

Scan type: Quick Scan
Objects scanned: 48499
Time elapsed: 10 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 17

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\eqpm.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\LFJB5T0E\WebSoftCodecDrivern[1].exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\MX38HORE\kb456456[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\YLK3IR4Z\css4[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\qndsfmao.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\kvxqmtre.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\evgratsm.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\agpqlrfm.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\kgxmotapktx.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\kgxmotapmqd.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\CmdLineExt02.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Desktop\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Desktop\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Desktop\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Favorites\Error Cleaner.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Favorites\Privacy Protector.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Favorites\Spyware&Malware Protection.url (Rogue.Link) -> Quarantined and deleted successfully.

------------------------------------------------------------------
Second time with full scan:

Malwarebytes' Anti-Malware 1.21
Database version: 971
Windows 5.1.2600 Service Pack 1

1:16:47 PM 7/20/2008
mbam-log-7-20-2008 (13-16-47).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|)
Objects scanned: 169056
Time elapsed: 1 hour(s), 13 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 quietman7

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Posted 20 July 2008 - 06:30 PM

Have you tried using "Last Known Good Configuration"?
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#6 Jeff L

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Posted 21 July 2008 - 01:16 AM

Thank you very much, quietman7!

I followed your instruction and it worked! I guess the problem is that when it starts up, I will get a Hardware Installation warning about ACPI Multiporcessor PC that has not passed Windows Logo testing. If I hit "Continue Anyway" and later on reboot the computer, it will turn to the endless reboot mode. So I have to stop the installation of it. Is there a fix for this problem?

Thanks!

#7 quietman7

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Posted 21 July 2008 - 06:53 AM

I believe the ACPI Multiporcessor PC warning is related to a hardware/driver issue so you may want to start a new topic in the XP forum.
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