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Blue Screen Of Death And Trojans.


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#1 tuffyb

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Posted 19 July 2008 - 07:00 PM

About once a week I will get the blue screen of death and have to restart my computer. This happens when I leave it in hybernation mode for a long period. I also have a trojan virus that has taken over my volume program. I will be working on the computer and then commercials or news ads will begin playing over the speakers. I have caught, quarentined, and deleted these trojans with AVG, but it's back as soon as I reboot my computer. Each time I run malwarebytes' antimalware it finds around 16 trojans. I delete them and they are also back the next time I reboot. I also have ad-aware 2008 and it never finds anything. I have hijackthis, but I'm so dumb I don't even know how to post it for you to view. Can you please help me?

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#2 boopme

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Posted 19 July 2008 - 10:10 PM

Update and run the MBAM and post te scan log.
Also install ,update and scan with SUPERAntispyware but do so from safe mode.
I'm assuming XP here.

How to start Windows in Safe Mode

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 tuffyb

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Posted 19 July 2008 - 11:33 PM

ok. I'll download the superspyware thing. What is a MBAM and how would I post it? I'm telling you. I'm a freakin' idiot. Very close to illiterate on computer.

#4 quietman7

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Posted 20 July 2008 - 07:48 AM

The symptoms you describe could be malware related or they could be due to hardware or overheating problems caused by a failed processor fan, bad memory (RAM), failing power supply, underpowered power supply, CPU overheating, motherboard, video card, faulty drivers, BIOS and firmware problems, dirty hardware, etc. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If your not finding any malware then its sounds like one of the latter problems.

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast. You should be able to see the error by looking in the Event Log. However an easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).

To change the recovery settings and Disable Automatic Rebooting, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
  • Click "OK" and reboot for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information that will allow you to better trace your problem. Write down the full error code and any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.

MBAM is short for Malwarebytes Anti-Malware. Instructions with screenshots.
Launch MBAM.
Click the Logs Tab at the top.
mbam-log-7-18-2008(09-52-04).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.
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#5 tuffyb

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Posted 20 July 2008 - 11:28 PM

Thank you Quietman,

I'm running scans now. I'll run the MBAM tomorrow evening and post it. Again, thank you for your instructional help.

#6 quietman7

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Posted 21 July 2008 - 06:38 AM

Not a problem. Don't forget to write down the error code on the blue diagnostic screen the next time the system crashes and provide that information back here.
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