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Ie Closes Immediately On Opening Several Sites


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16 replies to this topic

#1 arnhem44

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Posted 19 July 2008 - 03:48 PM

I'm hoping that someone will be able to help me. I have recently been helped to get rid of a blue-screen spyware issue but now my IE closes whenever I try to open up certain sites: Orange.co.uk (my ISP) and Ebay.co.uk/my Ebay. I have ensured that encryption SSL 2.0 & 3.0 are checked, carried out an sfc /scannow, emptied the Temp Internet Files folder, even added these sites to my Trusted sites list but still they close down IE as soon as they start to download. Can anyone give me any help to resolve this rather frustrating problem? :thumbsup:

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#2 nigglesnush85

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Posted 19 July 2008 - 04:41 PM

Hello arnhem44

Have you run windows update?
Have you tried running a different browser?
Also, what version of IE are you using?
Regards,

Alan.

#3 arnhem44

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Posted 19 July 2008 - 05:12 PM

Good evening Alan. Thank you for responding. My Windows Updates are up to date. I'm currently using IE7 which had, up to last night, not given me any trouble. The problem seems to be happening on a few more sites yet others are unaffected - do you think me settings need tweaking? Can you recommend another browser that I should use, and if so, how do I get hold of it? Regards, Arnhem44

#4 rowal5555

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Posted 19 July 2008 - 07:16 PM

Hi arnhem44

A lot of users are now going with the new FireFox 3 but personally I am having a number of niggles with it, so have gone with the latest OPERA and am finding it brilliant. It is available here:

http://www.opera.com/download/

Let's know what you think. Cheers.

rowal5555 (Rob )                                                             

Avid supporter of Bleeping Computer's
Team 38444

You can help find a cure


 


#5 nigglesnush85

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Posted 20 July 2008 - 07:49 AM

There is a good list of browsers at http://www.bleepingcomputer.com/forums/topic3616.html

Opera is a very good browser, if opera doesn't work then try Firefox 3
Regards,

Alan.

#6 arnhem44

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Posted 20 July 2008 - 05:08 PM

Thank you rowal5555 & nigglesnush85 for the replies but no matter which browser I seem to use, the pages in question close the browser almost instantly - no error messages or any other clues. It can only be something to do with the settings within my pc. I've added these web pages to the 'allowed list' in my McAfee Security Suite but still no joy. Any further suggestions?

#7 nigglesnush85

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Posted 20 July 2008 - 05:24 PM

The event viewer may give some more information about the problem.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Double click on each error and or warning.
6. Find the event ID[b/]and [b]Source
7. Let us know what you find.
Regards,

Alan.

#8 arnhem44

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Posted 21 July 2008 - 02:45 PM

Good Evening Alan,

(Sorry that my reply has taken a while but I do shift work). I ran the event viewer immediately after IE closed down on me as I tried opening 'www.orange.co.uk' but no events logged at the time of closure. The following events were found to be logged prior to openng IE:

Security, Internet Explorer & Media Centre - No items to show.
Application - Event ID: 1524 Source: Userenv
Event ID: 1517 Source: SYSTEM

These events seem to have reported in pairs several times since I was helped to get rid of my SmitFraud Bluescreen problem. Do you think that these are significant? Regards.

#9 arnhem44

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Posted 21 July 2008 - 04:16 PM

Alan. I forgot to mention that the ACEEventLog & System logs both only came up with 'Information' events - no errors.

#10 rowal5555

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Posted 21 July 2008 - 05:48 PM

I just tried your orange.co.uk with IE7, no problem.

My Security settings are at default, and Privacy at Medium.

I have had this problem trying to connect to Windows Update in the past, and had to lower some of the Security settings 1 notch. Could be worth a try.

(You say this is your ISP, so I would be inclined to give them a ring and let them sort you out.)

Cheers

Edited by rowal5555, 21 July 2008 - 06:02 PM.

rowal5555 (Rob )                                                             

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You can help find a cure


 


#11 nigglesnush85

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Posted 21 July 2008 - 06:27 PM

I agree completely with Rob, but I am also a bit concerned with the SYSTEM 1517 error. Double click this entry and click the copy button below the arrows. Could you paste the contents here?
Regards,

Alan.

#12 arnhem44

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Posted 22 July 2008 - 03:17 PM

Good evening Rob & Alan,

I duplicated my lads' laptop Internet Options settings (he has no trouble with these sites) but still the problem remains :thumbsup: . I will contact Orange tomorrow if you think this could be solved by them.

Alan, I've included the EventViewer report for ''Event ID: 1517 Source: SYSTEM'':

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 22/07/2008
Time: 21:01:47
User: NT AUTHORITY\SYSTEM
Computer: HOME-3EDB3BD8C3
Description:
Windows saved user HOME-3EDB3BD8C3\Fred wells registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I checked out the MS link at the bottom of the report and carried out the Command Prompt check to see if other services were using my computer but the report came back as OK (no other processes active). Regards, Arnhem44 (Fred)

#13 nigglesnush85

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Posted 25 July 2008 - 06:48 AM

Hi Fred, sorry for the delayed response, I have been very ill and am only starting to recover.

The error basically means that there is an application that doesn't want to turn off when you ask it to. While this can be an inconvenience at times I doubt that it is related to the browser problem.

Just to check for malware. Run some free online virus scanners.

1.Eset
2.Kaspersky
3.Bitdefender
4.Panda
5.McAfee
Regards,

Alan.

#14 arnhem44

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Posted 25 July 2008 - 04:11 PM

Good evening Alan, glad that you are making a recovery - seems it's not just PCs that get a 'virus'! I ran Malwarebytes but it seems there was nothing untoward that it could find:

Malwarebytes' Anti-Malware 1.20
Database version: 957
Windows 5.1.2600 Service Pack 2

22:01:35 25/07/2008
mbam-log-7-25-2008 (22-01-35).txt

Scan type: Quick Scan
Objects scanned: 76116
Time elapsed: 11 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Still no joy with the browser - could it be that these sites use something like Active-X or another form of downloading material that my computer is set to disconnect from immediately? Other than my 'Internet Options', is there another way of setting the PC to reject these sorts of programs? Was put on hold for an absolute age today trying to get to my ISP's (Orange) technical enquiries and it got to a point where I hung up :thumbsup: - will try again tomorrow, when my patience has returned. Regards, Fred

#15 arnhem44

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Posted 25 July 2008 - 05:37 PM

Hello again Alan,

Just cleared my cookies out (for no other reason than just to tidy the PC up) and guess what? - yep, I can now access the pages that I couldn't before :thumbsup: ! Do not understand the reasoning behind this but I'm over the moon all the same :trumpet: . Thank you (and rowal5555) very much for taken the time and effort to help me :flowers: . I hope that you make a full recovery soon from your illness.

Regards, Fred (Arnhem44)




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