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Can't Get Kapersky Scan To Work


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#1 shannon76666

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Posted 18 July 2008 - 11:14 AM

:thumbsup: I would appreciate any help..I am trying to use the Kapersky free virus scan to make sure I have remove everything necessary and to send a log I have downloaded the latest version of Java but the kapersky scanner does not recognize this and continues to tell me I need to download Java 1.5 or later...Need help and thanks to all who can help.

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#2 nigglesnush85

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Posted 18 July 2008 - 11:37 AM

Hello shannon76666,

What version do you have installed http://www.java.com/en/download/index.jsp update 7 is the latest.
Regards,

Alan.

#3 shannon76666

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Posted 18 July 2008 - 11:42 AM

i have version6 update 7 java

#4 nigglesnush85

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Posted 18 July 2008 - 11:54 AM

I would remove all the Java entries from add/remove programs Then go to My Computer=>C=>Program Files=>Java=> delete the folders there. If you have an entry with jdk in the folder name, do not delete it.

Then re install the latest version.
Regards,

Alan.

#5 shannon76666

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Posted 18 July 2008 - 02:53 PM

I deleted all of the java files and reinstalled the Java 6 update 7 program but Kapersky still does not recognize that I have the program .....do I need to install something else or am I missing something??

#6 nigglesnush85

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Posted 18 July 2008 - 02:59 PM

If Java has been installed correctly, then the issue most likely resides with the browser.

What browser are you using?
Regards,

Alan.

#7 shannon76666

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Posted 18 July 2008 - 07:37 PM

I am using Internet Explorer I am unsure what version {if there is a specific version}

#8 nigglesnush85

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Posted 19 July 2008 - 04:20 AM

It may be a plugin problem for IE. If you click help then about. It should give you a version number.

Just to make sure that it is not a system problem. Try running the scan using FF3 http://www.mozilla-europe.org/en/firefox/ if the scan works using FF3 then its a problem with IE. If you get the same error then it is a problem with the system or the kaspersky website.
Regards,

Alan.




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