Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus Xp 2008 And Now Blue Screening


  • Please log in to reply
4 replies to this topic

#1 Tiny400

Tiny400

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:32 AM

Posted 17 July 2008 - 11:18 PM

Hi Everyone,

First time on the site and what a valuable resource!

I take a day off and my boss gets an infection.... always the way! He's not very Computer Savvy and I'm no expert myself!

Somehow he's gotten Antivirus XP 2008 rogue on his machine and that's what i was researching. I found the removal topic on the forum and was going to execute that when i went in to work tomorrow morning.

The Computer is a Dell Inspiron laptop Running Windows Xp Pro (Not sure if it's SP2, but it does get the regular windows updates). He was only running an out of date VET antivirus. I'm going to put NOD32 on the machine once this is cleared.

I just got a phone call saying he has gotten a BSOD and now the computer wont respond!

I was wondering if anyone might be able to let me know if this would be related to the Rogue infection or something else? Maybe a payload from something attached to the rogue antivirus?

I have no idea if he has clicked on anything or approved anything else on the machine and unfortunately i wont be able to get to see the machine untill tomorrow morning so i'm trying to get as much info as i can before i get there!

Any help would be greatly appreciated.

Kind Regards
Tiny
Sydney AU.

BC AdBot (Login to Remove)

 


#2 Tiny400

Tiny400
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:32 AM

Posted 19 July 2008 - 12:12 AM

Removed tonnes of spyware using your remove xp antivirus2008 guide and malwarebytes software, and the computer is now running fine.

Many thanks for your wonderful guides, Please close this thread.

#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,895 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:32 PM

Posted 19 July 2008 - 06:57 AM

You're welcome.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 Tiny400

Tiny400
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:32 AM

Posted 19 July 2008 - 05:20 PM

Many thanks for that tip! That's one i certainly didnt know!

I'll be sure to do that on monday when i can next get to the computer!

Regards
Rob.

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,895 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:32 PM

Posted 19 July 2008 - 05:59 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Malware Prevention - Preventing Re-infection".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid online gaming sites and peer-to-peer (P2P) or file sharing programs as they are a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans target and spread across P2P files sharing networks and gaming sites. In some instances the infection may cause so much damage to your system that recovery is not possible and the only option is to wipe your drive, reformat and reinstall the OS. The best way to reduce the risk of infection is to avoid gaming sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users