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No Firewall Settings Access, No Updates, Cannot Install Spybot


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6 replies to this topic

#1 Hiltcom

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Posted 17 July 2008 - 01:21 PM

First post to forum hope I don't mess up;
Computer description; XP SP3 Home computer Friends

Symptoms ; Cannot access firewall settings
Cannot install spybot
I have tried to run superantispyware here is the information I recieve before the reboot as if the
power cable was pulled out;
adaware.Vundo Variant/resident
trojan.downloader-NewJuan/VM
2 in memory items
2 in files
Cannot access Firefox have not tried OPERA
I can access Google, MSN with IE7 but when I try to go to kaspersky.com online I am redirected

I can access google but the links take me elseware also, http://yellowpages; www.dexknows.com and trys to open other web pages.




What I have done; I have run AVG "with no updates.
Ran the SDFix that helped a lot "Thank you forum" task manager came back
Ran microsofts defender "no updates"

It have logged hours on this issue and the computer actuall runs pretty quickly, but is no good without the updates or firewall access. I hope this is enough to get started and would greatly appreciate any help..
Thank you

[Moderator edit: post moved to more appropriate forum. jgweed]

Edited by Hiltcom, 17 July 2008 - 02:56 PM.


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#2 quietman7

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Posted 17 July 2008 - 02:01 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 Hiltcom

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Posted 17 July 2008 - 03:35 PM

Thank you for the quick response. I was not able to access the internet locations you gave me from the infected computer. Neither from normal windows or in safemode. I downloaded the file from another computer to a usb drive then installed it on the infected computers desktop. The file would not open in Normal windows or safemode. I then ran the MBAM on the usb from the non-infected computer and could run the unistall program on the infected computer. I can get to google, microsoft, but not url's that will help fight the problem.

Edited by Hiltcom, 17 July 2008 - 03:40 PM.


#4 Hiltcom

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Posted 17 July 2008 - 05:52 PM

I forgot to mention I was able to run malewarebytes rogue remover. That also helped but still cannot run spybot, firefox or maleware anti maleware.

Edited by Hiltcom, 17 July 2008 - 05:59 PM.


#5 quietman7

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Posted 18 July 2008 - 07:40 AM

Some infections are difficult to remove because of their morphing characteristics which allows the malware to regenerate itself. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log" and complete all the steps. There are instructions for downloading and running Deckard's System Scanner (DSS) which will create a hijackthis log for you, or automatically download and install the most current version of HijackThis if it's not already installed on your computer.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#6 Hiltcom

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Posted 23 July 2008 - 12:02 AM

Thank you for your help

#7 quietman7

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Posted 23 July 2008 - 06:35 AM

You're welcome.

Your hijackthis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation and good luck with your log.
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