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Missing Desktop Icons After Reboot


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#1 Charlie929

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Posted 17 July 2008 - 08:52 AM

I ran a spyware (Spyware Doctor) program to clean things up and it seems to have gone a bit too far? I had the message to reboot in order to remove some spyware and after I did that, all the desktop icons are gone, including the tool bar. The only thing left is the background picture. I rebooted in safe mode, under "default user", icons were there, rebooted to "last known good config", and used "system restore to last know good start up (through the tools area)Any ideas as to what happened and how to correct?
Charlie

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#2 nigglesnush85

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Posted 17 July 2008 - 09:06 AM

Hello Charlie929,

It sounds like explorer has crashed.

Bring up the Task Manager by pressing CTRL+ALT+DEL then click the applications tab and select New Task type explorer.exe in the box and press enter.
Regards,

Alan.

#3 Charlie929

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Posted 17 July 2008 - 09:33 AM

did that, however, it's not responding. I'm not getting the message "not responding, end task" but just the little hour glass for the last 5 or so minutes.....

#4 Charlie929

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Posted 17 July 2008 - 09:36 AM

there is an "explorer.exe" in the "processes" list...

#5 Charlie929

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Posted 17 July 2008 - 09:39 AM

what is "verclsid.exe"? there are 3 of these running in processes tab as well as 7 "svchost.exe"

#6 nigglesnush85

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Posted 17 July 2008 - 09:39 AM

Try ending the explorer.exe task then start it using the method above. It does sound like explorer(desktop environment) is damaged.

The System File Checker may be able to help.

1. Click Start
2. Then run.
3. Type sfc /scannow
4. Press enter.
5. Follow the prompts

The SFC works by checking Windows system files and replacing the damaged files.

Also the event viewer may give some more information.

1. Click Start select run
2. Type eventvwr.exe
3. Press enter
4. Search through the groups for errors and warnings.
5. Let us know what you find.
Regards,

Alan.

#7 nigglesnush85

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Posted 17 July 2008 - 09:41 AM

verclsid.exe is part of windows that checks file extensions.
The svchosts are normal.

You could run some free online virus scanners.

1.Eset
2.Kaspersky
3.Bitdefender
4.Panda
5.McAfee
Regards,

Alan.

#8 Charlie929

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Posted 17 July 2008 - 09:57 AM

will these file checkers work in safe mode? Thats the only way I can work anything on here. I have a virus protection system from our IT guy. My last scan showed nothing. Ending explorer.exe and re entering it gave me the "not responding" message.
The system couldn't find "sfc/scannow"eve
This is what came up with systemvwr.exe: error DCOM and service control manager
application error..application hang and symantec antivirus (alot of those)

#9 Charlie929

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Posted 17 July 2008 - 10:08 AM

I found this: UUSEE_install_self*2x* in the add/remove program list. There are icons on the program list (in safe mode) "UUSEE"

#10 nigglesnush85

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Posted 17 July 2008 - 10:49 AM

the sfc/scannow should be sfc /scannow with a space in the middle.

This is looking more likely that the malware remains.
You may need to follow the Preparation Guide For Use Before Posting A Hijackthis Log
Regards,

Alan.

#11 Charlie929

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Posted 17 July 2008 - 12:28 PM

ya well, unfortunately I'm working from a laptop since I can't access the internet from the pc (as in piece of crap)lol!
Is there a specific "safe mode" that will allow web access?

#12 nigglesnush85

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Posted 17 July 2008 - 12:52 PM

If you can't get on the internet then there is the possibility that the malware has damaged the internet configuration.

The link above is broken, http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ start at step 6 downloading DSS. You can download it using another system then running it on the damaged one.
Regards,

Alan.

#13 Charlie929

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Posted 17 July 2008 - 01:40 PM

how do I do that? It won't allo me to burn it onto a disc and run it on the pc.

#14 nigglesnush85

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Posted 17 July 2008 - 01:46 PM

Do you have a portable drive?
Regards,

Alan.

#15 Charlie929

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Posted 17 July 2008 - 01:47 PM

belay that querrie. I'm in the wrong "safe mode" to access the internet.




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