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Computer Won't Boot To Desktop


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3 replies to this topic

#1 chrisbondy

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Posted 16 July 2008 - 04:23 PM

Not sure where to post this but I was in the process of doing the kaspersky scan so I could post the log on here and my computer just shut down. Before this happened, I was getting the "windows explorer has encountered a problem and needs to shut down" and "Dr. Watson has encountered a problem and needs to shut down". Now when I try to reboot the computer it stops somewhere before the windows welcome screen. This doesn't look good. I use XP Home.

Edited by chrisbondy, 16 July 2008 - 04:24 PM.


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#2 boopme

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Posted 16 July 2008 - 08:41 PM

Please read post #6 and see if you can get to windows and perform some scans.
http://www.bleepingcomputer.com/forums/t/135646/downloadergeneric6ambn/
If you get in and can download and run this do so.



Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 chrisbondy

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Posted 17 July 2008 - 08:04 AM

Thanks, it ended up booting, just took awhile. Now running Kaspersky and deckard so I can post the logs in the other section.

#4 TMacK

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Posted 17 July 2008 - 10:44 AM

Hi chrisbondy,

Now that you have a HJT log posted in the HijackThis Logs and Malware Removal forum, you shouldn't make any changes to your system.
Doing so, could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

This topic will now be closed.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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