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Odd Remote Desktop Issue


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#1 jlb10

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Posted 16 July 2008 - 09:00 AM

I have a user that is unable to access his desktop from home.
Remote desktop is setup on his work desktop. He attempts to connect and gets an error: This computer can't connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer.

The thing is if he calls the office and has some one move the mouse or hit a key on the keyboard he is able to connect.

I logged into the desktop remotely and disabled hibernation. I also set the monitor and hard drives to never shut off. I also set the system to never go into standby mode.

Yet the same thing is happening again today.

Any ideas or help would be greatly appreciated.

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#2 garmanma

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Posted 16 July 2008 - 10:44 AM

You covered everything I could think of. Does he use a screensaver?
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