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Hijackthis Close Immediatly Even In Safe Mode


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3 replies to this topic

#1 bosmal

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Posted 16 July 2008 - 06:08 AM

WinXP Prof. sp2

In the IE Browser several sides were indicated as unsecure. A warning was show with a link to the PCTotalDefender site.
A visit to Trend Micro for a HouseCall scan was blocked, again with the warning message and link to PCTotalDefender site.
Searching for HijackThis close immediatly the browser. Could also not download AVG version 8.

The pc is from a neighbour and there was no anti-virus installed. So i downloaded AVG with my pc and was able to transfer and install it on the infected pc.
First i did a scan with AVG version 8 and removed several different problems.
With msconfig i disabled some malware start-ups.
Further i uninstalled unnecessary toolbars and software.
Installed and runned Hitmanpro, a combination of several spyware and adware removel tools( Spy Sweeper, Ad-Aware, CWshredder,...).
Runned Free-SpyHunter-scanner, SDFix, miniremoval_coolwebsearch_smartkiller.

After these clean-ups, the pc seems to be ok but i still can run HijackThis even in Safe Mode, nor search in the Browser for it. So there is still some malware active.
I tried several versions from HijackThis.
I found in the forum the suggestion to run WINPFIND3U or WINPFIND35U. I did and have a log file.

Now i'm looking for somebody who can analyse this logfile and give me advise how to run the fix.
I hope someone can help me to des-infect that pc completely.

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#2 boopme

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Posted 16 July 2008 - 12:36 PM

Let's see if you can run this scan...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 bosmal

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Posted 22 July 2008 - 08:56 AM

Sorry for this late response. The pc (HP evo N1020V) was having additional problems.
1.The cable providing the blacklight signal was weared out and making connection with the chassis. Opening the laptop over 90 ░ was giving a short circuit and halting the pc. So i has repaired that first.
2. Intermittend the pc doesn't startup, this seems to be a frequently failure on this type of pc. Sometimes several restarts are necessary before he is booting up. Pushing the place between spacebar and touch pad seems to be a (temporary) solution. I dismantled the pc completely but couldn't find a bad contact. I known that this list is not for complaining hardware toppics but if somebody known the (real) solution, your help is welcome.

Now back to the posted toppic.
Installing and running Malware bytes (http://www.besttechie.net/tools/mbam-setup.exe) solved my problem.
Following is a report of Malware bytes:
--------------------------------------------------------------------------------------------
Malwarebytes' Anti-Malware 1.20
Database versie: 962
Windows 5.1.2600 Service Pack 2

0:25:28 1/01/2002
mbam-log-1-1-2002 (00-25-28).txt

Scan type: Snelle Scan
Objecten gescand: 38844
Verstreken tijd: 10 minute(s), 31 second(s)

Geheugenprocessen ge´nfecteerd: 0
Geheugenmodulen ge´nfecteerd: 0
Registersleutels ge´nfecteerd: 4
Registerwaarden ge´nfecteerd: 0
Registerdata bestanden ge´nfecteerd: 0
Mappen ge´nfecteerd: 1
Bestanden ge´nfecteerd: 5

Geheugenprocessen ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Geheugenmodulen ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Registersleutels ge´nfecteerd:
HKEY_CLASSES_ROOT\ppo.ob (Spyware.OnlineGames) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ppo.ob.1 (Spyware.OnlineGames) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{587097ab-a686-4c3b-83a7-2b8e2d47868e} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{5f2b8ee3-5b51-4424-a4bd-6c0595c40007} (Trojan.BHO) -> Quarantined and deleted successfully.

Registerwaarden ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Registerdata bestanden ge´nfecteerd:
(Geen kwaadaardige items gevonden)

Mappen ge´nfecteerd:
C:\Program Files\NavigationTool (Trojan.BHO) -> Quarantined and deleted successfully.

Bestanden ge´nfecteerd:
C:\WINDOWS\system32\ppobo.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\Program Files\NavigationTool\NavigationTool.dat (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\NavigationTool\pcre3.dll (Trojan.BHO) -> Quarantined and deleted successfully.
C:\Program Files\NavigationTool\uninstall.exe (Trojan.BHO) -> Quarantined and deleted successfully.
--------------------------------------------------------------------------------------------

After that scan i was able to run Hijackthis successfully.
Next step was to run a full detailed scan. Malwarebytes found two additional infections in the system restore.
Last step was to start HijackThis again and as far i am able to analyse the log, i think there is no problem anymore.

I want to thank everybody on this fantastic forum and certainly "boopme" in assisting and solving this issue.

Best regards,

ludo

#4 quietman7

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Posted 22 July 2008 - 09:26 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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