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Sure Infected, Scanned No Detection

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#1 quixo


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Posted 15 July 2008 - 02:19 PM


OK I admit I am infected. Everytime when I open an IE browser, it goes exteremly slow, accompanied with a new window to ask me to install anti-malware software or just diplay some other ads. I currently installed Kaspersky 7.0, and after performing a system scan, I detected some trojan-downloader helper and deleted them. However, the ad windows keep popping up. Repeated scanning can't find any other virus any more, but the problem is still there. Anybody can give any suggestions?

Shall I post the hijack report here?



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#2 quixo

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Posted 15 July 2008 - 02:23 PM

By the way, I checked C:\windows\system32\, and found a suspicious .dll file which is created at the infect day, I have tried to delete it. It is always being used by some other processes, and I tried to unlock it from ongoing processes, the computed died. Am I doing a right thing or a stupid one?

#3 rookie147


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Posted 16 July 2008 - 09:08 AM

What was the name of the 'suspicious' file in your System32 folder? Unless you are completely sure files are malicious, you should not try deleting them without expert supervision, doing so and removing the wrong file by accident can cause problems to increase greatly.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
  • Under "Configuration and Preferences", click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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