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Infected - What Should I Do Now?


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13 replies to this topic

#1 surgirl

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Posted 15 July 2008 - 10:31 AM

I ran Kaspersky online scanner on my new pc and it seems that I am infected with not-a-virus:AdTool.Win32.MyWebSearch.bm
Then I ran AVG Anti-Virus Free and it didn't find anything.
What should I do now?

Thanks in advance!

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#2 Guest_superbird_*

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Posted 15 July 2008 - 11:05 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 surgirl

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Posted 15 July 2008 - 06:10 PM

I used Malwarebytes, but the quick scan found nothing, so I did a full scan and same result:

Malwarebytes' Anti-Malware 1.20
Database version: 957
Windows 5.1.2600 Service Pack 2

8:05:30 PM 7/15/2008
mbam-log-7-15-2008 (20-05-30).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 89780
Time elapsed: 17 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



#4 Guest_superbird_*

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Posted 16 July 2008 - 03:00 AM

Do a new scan with Kaspersky. Post the logfile/results.

#5 surgirl

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Posted 16 July 2008 - 10:46 AM

Here it is:

Wednesday, July 16, 2008
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Wednesday, July 16, 2008 13:48:16
Records in database: 959271
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
C:\
D:\
Scan statistics
Files scanned 52079
Threat name 1
Infected objects 1
Suspicious objects 0
Duration of the scan 01:00:53

File name Threat name Threats count
C:\Documents and Settings\Customer\Local Settings\Temp\NeroDemo12550\Toolbar.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.bm 1



#6 Guest_superbird_*

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Posted 16 July 2008 - 10:49 AM

Hi,

Go to www.virustotal.com
Upload this file: C:\Documents and Settings\Customer\Local Settings\Temp\NeroDemo12550\Toolbar.exe

Post the results in your next reply. :thumbsup:

Edited by superbird, 16 July 2008 - 10:49 AM.


#7 surgirl

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Posted 16 July 2008 - 11:43 AM

MD5: 0f53d59df42827e7af4fc207e600a999
First received: 01.18.2007 22:05:10 (CET)
Date: 07.14.2008 19:14:18 (CET) [+1D]
Results: 12/33
Permalink: http://www.virustotal.com/analisis/f99a192...e8df08e6354632f

#8 Guest_superbird_*

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Posted 16 July 2008 - 11:45 AM

You have Nero on your pc? Is it an demo/trial-version?

#9 surgirl

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Posted 16 July 2008 - 02:05 PM

I'm not sure...I didn't install it.

Apparently it's 'Nero 7 Ultra Edition'

#10 Guest_superbird_*

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Posted 16 July 2008 - 02:07 PM

When you delete that Nero, the warning must be gone.

#11 surgirl

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Posted 17 July 2008 - 04:41 PM

Do you mean I should uninstall Nero?

#12 Guest_superbird_*

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Posted 18 July 2008 - 04:53 AM

You said that you had not installed Nero:

I'm not sure...I didn't install it.

Apparently it's 'Nero 7 Ultra Edition'


So, if that's right, it's probably installed by an other product as a demo-version.

I think the malwarewarning is a false positive. You can ignore it.
When you don't want to see the warning again, you shoulduninstall it yes.

But as I said, it's a false positive, so you can ignore it. :thumbsup:

#13 surgirl

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Posted 18 July 2008 - 05:55 PM

Thank you :thumbsup:

#14 Guest_superbird_*

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Posted 19 July 2008 - 08:08 AM

You're welcome. :thumbsup:




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