Posted 13 July 2008 - 06:29 PM
Hello, yesterday my laptop was infected with this virus. First of all, let me warn you that I'm not very computer savvy and this is the first time I've ever dealt with a technical problem this complex.
I followed the instructions in "How to remove Antivirus XP 2008" on this forum, but when I try to open the mbam-setup.exe file on my desktop, it won't even run. Nothing happens. I also cannot open firefox... when I use IE, I cannot access certain sites (like this one.)
I did log on in safe mode and manually delete the associated files and registry key/values listed on the guide, but I still get a few popups and my time and background are still messed up. I can't access task manager or Display.
Should I try to download and run DSS, and post a log in the HJT forum? Will I be able to even run the dss.exe file?
I'm getting pretty desperate here. I'm running a 6 month-old laptop on Windows XP SP 2, and I don't really have anything that hasn't been backed up on an external hd... I've never reformatted and reinstalled windows in my life, but it doesn't sound like the worst option right now.
What should I do?