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Computer Running Slowly And Having Internet Problems

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2 replies to this topic

#1 cactuswren


  • Members
  • 1 posts
  • Local time:05:01 AM

Posted 13 July 2008 - 02:47 PM

My computer has been running very slowly.
I am getting some strange messages.
For example when I try to open MSWord I get this message: “The global template NORMAL.DOT is already open as an add-in program.” If I click OK, Word opens.

I am able to connect to the internet (slow), but I am not able to access any sites that require a password. I cannot access my email accounts or my Blackboard course site.

I was unable to run a Kapersky scan due to internet problems

I ran a DSS scan. Here is are the logs.

Thank you.

Deckard's System Scanner v20071014.68
Run by Susan Johnson on 2008-07-11 19:14:02
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
74: 2008-07-12 01:14:09 UTC - RP347 - Deckard's System Scanner Restore Point
73: 2008-07-10 23:04:15 UTC - RP346 - System Checkpoint
72: 2008-07-07 18:52:33 UTC - RP345 - System Checkpoint
71: 2008-07-05 17:33:19 UTC - RP344 - System Checkpoint
70: 2008-07-04 16:05:26 UTC - RP343 - System Checkpoint

-- First Restore Point --
1: 2008-04-13 20:52:48 UTC - RP274 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as Susan Johnson.exe) ---------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:17:32 PM, on 7/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\Program Files\Linksys\Odyssey Client for Linksys\odClientService.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Linksys\Odyssey Client for Linksys\OdTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Susan Johnson\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Susan Johnson.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [OdTray.exe] "C:\Program Files\Linksys\Odyssey Client for Linksys\OdTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Auto EPSON Stylus CX6400 on USER-YI7C5XJJAU] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE /P43 "Auto EPSON Stylus CX6400 on USER-YI7C5XJJAU" /O26 "\\USER-YI7C5XJJAU\Upstairs" /M "Stylus CX6400"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O4 - Global Startup: Wireless-G Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
O23 - Service: Odyssey Client (odClientService) - Funk Software, Inc. - C:\Program Files\Linksys\Odyssey Client for Linksys\odClientService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

End of file - 5567 bytes

-- HijackThis Fixed Entries (C:\PROGRA~1\TRENDM~1\HIJACK~1\backups\) -----------

backup-20080709-213206-224 O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
backup-20080709-213206-231 O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
backup-20080709-213206-274 O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
backup-20080709-213206-363 O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
backup-20080709-213206-459 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
backup-20080709-213206-562 O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
backup-20080709-213206-595 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
backup-20080709-213206-716 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
backup-20080709-213206-816 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
backup-20080709-213206-898 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
backup-20080709-213206-979 O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

-- File Associations -----------------------------------------------------------

All associations okay.

-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R3 odysseyIM3 (Odyssey Network Services Miniport) - c:\windows\system32\drivers\odysseyim3.sys <Not Verified; Funk Software, Inc.; Odyssey>
R3 OZSCR (O2Micro SmartCardBus Smartcard Reader) - c:\windows\system32\drivers\ozscr.sys <Not Verified; O2Micro; O2Micro © SmartCardBus Reader>
R3 ROOTMODEM (Microsoft Legacy Modem Driver) - c:\windows\system32\drivers\rootmdm.sys <Not Verified; Microsoft Corporation; Microsoft® Windows® Operating System>
R3 STAC97 (Audio Driver (WDM) - SigmaTel CODEC) - c:\windows\system32\drivers\stac97.sys <Not Verified; SigmaTel, Inc.; AC'97 Audio Controller with SigmaTel CODEC device driver.>

S3 PCANDIS5 (PCANDIS5 Protocol Driver) - c:\windows\system32\pcandis5.sys <Not Verified; Printing Communications Assoc., Inc. (PCAUSA); PCAUSA Rawether for Windows>

-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 aawservice (Ad-Aware 2007 Service) - "c:\program files\lavasoft\ad-aware 2007\aawservice.exe" <Not Verified; Lavasoft AB; Ad-Aware 2007 Service>
R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 odClientService (Odyssey Client) - c:\program files\linksys\odyssey client for linksys\odclientservice.exe <Not Verified; Funk Software, Inc.; Odyssey>
R2 Symantec AntiVirus - "c:\program files\symantec antivirus\rtvscan.exe" <Not Verified; Symantec Corporation; Symantec AntiVirus>

S2 NICSer_WPC54G - c:\program files\linksys\wireless-g notebook adapter\nicserv.exe
S3 SavRoam - "c:\program files\symantec antivirus\savroam.exe" <Not Verified; symantec; Symantec SAVRoam>

-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Ethernet Controller
Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_81271028&REV_02\4&39A85202&0&00F0
Name: Ethernet Controller
PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_81271028&REV_02\4&39A85202&0&00F0

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Modem
Device ID: PCI\VEN_8086&DEV_24C6&SUBSYS_542214F1&REV_01\3&61AAA01&0&FE
Name: PCI Modem
PNP Device ID: PCI\VEN_8086&DEV_24C6&SUBSYS_542214F1&REV_01\3&61AAA01&0&FE

-- Scheduled Tasks -------------------------------------------------------------

2008-07-11 18:31:48 424 --a------ C:\WINDOWS\Tasks\Norton Security Scan.job
2008-07-08 11:47:10 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job

-- Files created between 2008-06-11 and 2008-07-11 -----------------------------

2008-07-11 19:00:49 0 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-07-11 19:00:30 0 d-------- C:\Program Files\SpywareBlaster
2008-07-10 06:43:07 17144 --a------ C:\WINDOWS\system32\drivers\mbam.sys <Not Verified; Malwarebytes Corporation; Malwarebytes' Anti-Malware>
2008-07-10 06:43:06 34296 --a------ C:\WINDOWS\system32\drivers\mbamcatchme.sys
2008-07-10 06:43:06 0 d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-07-10 06:43:04 0 d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-07-09 21:59:41 0 d-------- C:\New Folder
2008-07-09 21:16:54 0 d-------- C:\Program Files\Trend Micro
2008-07-09 21:13:47 0 d-------- C:\hijack this
2008-06-11 03:37:06 272128 -----n--- C:\WINDOWS\system32\drivers\bthport.sys <Not Verified; Microsoft Corporation; Microsoft® Windows® Operating System>

-- Find3M Report ---------------------------------------------------------------

2008-07-11 13:40:38 0 d-------- C:\Program Files\Symantec AntiVirus
2008-07-04 18:00:01 0 d-------- C:\Program Files\Norton Security Scan
2008-05-06 23:18:48 1287680 --a------ C:\WINDOWS\system32\quartz.dll

-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown

"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [07/19/2006 08:26 PM]
"@"="" []
"OdTray.exe"="C:\Program Files\Linksys\Odyssey Client for Linksys\OdTray.exe" [06/26/2003 04:45 PM]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [05/11/2007 04:06 AM]
"Auto EPSON Stylus CX6400 on USER-YI7C5XJJAU"="C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.exe" [06/02/2003 09:00 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [03/30/2008 10:36 AM]

C:\Documents and Settings\Susan Johnson\Start Menu\Programs\Startup\
PowerReg SchedulerV2.exe [6/20/2007 9:18:24 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Audible Download Manager.lnk - C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe [5/15/2007 2:56:10 PM]
NkbMonitor.exe.lnk - C:\Program Files\Nikon\PictureProject\NkbMonitor.exe [12/26/2007 5:23:29 PM]
Wireless-G Notebook Adapter Utility.lnk - C:\Program Files\Linksys\Wireless-G Notebook Adapter\WPC54CFG.exe [6/20/2007 11:11:26 PM]


[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WLMonWPC54G]
C:\Program Files\Linksys\Wireless-G Notebook Adapter\WLMon.exe

AutoRun\command- E:\wd_windows_tools\setup.exe

AutoRun\command- E:\wd_windows_tools\setup.exe

-- End of Deckard's System Scanner: finished at 2008-07-11 19:21:41 ------------

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.

-- System Information ----------------------------------------------------------

Microsoft Windows XP Professional (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Celeron® M processor 1.40GHz
Percentage of Memory in Use: 66%
Physical Memory (total/avail): 511.23 MiB / 172.14 MiB
Pagefile Memory (total/avail): 1250.02 MiB / 891.97 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1954.45 MiB

C: is Fixed (NTFS) - 74.53 GiB total, 49.1 GiB free.
D: is CDROM (No Media)

\\.\PHYSICALDRIVE0 - WDC WD800VE-75HDT1 - 74.53 GiB - 1 partition
\PARTITION0 (bootable) - Installable File System - 74.53 GiB - C:

-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.

AV: Symantec AntiVirus Corporate Edition v10.1.5.5000 (Symantec Corporation)

"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

"C:\\WINDOWS\\system32\\rundll32.exe"="C:\\WINDOWS\\system32\\rundll32.exe:*:Enabled:Run a DLL as an App"
"C:\\WINDOWS\\system32\\dpvsetup.exe"="C:\\WINDOWS\\system32\\dpvsetup.exe:*:Enabled:Microsoft DirectPlay Voice Test"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Susan Johnson\Application Data
CLASSPATH=.;C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
CommonProgramFiles=C:\Program Files\Common Files
HOMEPATH=\Documents and Settings\Susan Johnson
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\QuickTime\QTSystem\
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel
ProgramFiles=C:\Program Files
QTJAVA=C:\Program Files\Java\jre1.6.0_03\lib\ext\QTJava.zip
USERNAME=Susan Johnson
USERPROFILE=C:\Documents and Settings\Susan Johnson

-- User Profiles ---------------------------------------------------------------

Susan Johnson (admin)

-- Add/Remove Programs ---------------------------------------------------------

--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{11E83B33-972B-4512-A447-FF0FD0246EE9}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{23EFDB58-0874-4883-9810-EDA510B19FAE}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2BB79C8D-9DCC-4861-8A23-AE1B0B45E2B6}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2BFBC62A-3353-443D-93BE-7AC641D9F342}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3C1B8CBC-9118-11D7-86D3-00055DF3561E}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{775FFF70-4A8C-4500-908D-3C34DBEB11D5}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B100B05B-E290-41EF-9366-8BC4C76D7769}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B14F9B26-D695-4C4A-8B11-0FE6CDCC797B}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{E213C271-AEFA-481D-A9B4-914D88925B8D}\setup.exe" -l0x9
--> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FAD9402A-1A9B-4ABE-A410-393A3622FA5A}\setup.exe" -l0x9
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
ABBYY FineReader 5.0 Sprint Plus --> MsiExec.exe /X{D1696920-9794-4BBC-8A30-7A88763DE5A2}
Ad-Aware 2007 --> MsiExec.exe /X{46AC899A-9ECB-43DC-85DE-272E0D116A1E}
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9c.exe -uninstallUnlock
Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe
Adobe Reader 8.1.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A81000000003}
Adobe Shockwave Player 11 --> C:\WINDOWS\system32\adobe\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Adobe\SHOCKW~1\Install.log
Apple Mobile Device Support --> MsiExec.exe /I{44734179-8A79-4DEE-BB08-73037F065543}
Apple Software Update --> MsiExec.exe /I{02DFF6B1-1654-411C-8D7B-FD6052EF016F}
ArcSoft Software Suite --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{66C8BE35-8BBB-472B-96C7-C7C9A499F988}\Setup.exe" -l0x9
ATI - Software Uninstall Utility --> C:\Program Files\ATI Technologies\UninstallAll\AtiCimUn.exe
ATI Control Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}\setup.exe"
ATI Display Driver --> rundll32 C:\WINDOWS\system32\atiiiexx.dll,_InfEngUnInstallINFFile_RunDLL@16 -force_restart -flags:0x2010001 -inf_class:DISPLAY -clean
Audible Download Manager --> C:\Program Files\Audible\Bin\AudibleDM_iTunesSetup[1].exe /Uninstall
C-Major Audio --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}\setup.exe" -l0x9 -remove -removeonly
Compatibility Pack for the 2007 Office system --> MsiExec.exe /X{90120000-0020-0409-0000-0000000FF1CE}
Dell Wireless WLAN Card --> "C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwlu00.exe" verbose /rootkey="Software\Broadcom\802.11\UninstallInfo" /rootdir="C:\Program Files\Dell\Dell Wireless WLAN Card"
EPSON CardMonitor --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{109D28C7-FB38-483A-9C91-001CB59E2699}\Setup.exe" -l0x9 uninst
EPSON Copy Utility --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{B69CC1A5-0404-11D6-ABCB-005004C21D30}\setup.exe" -l0x9 ADDREMOVEDLG
EPSON ES CX6400 Manual --> C:\Program Files\epson\guide\cx6400_e\uninstall.exe
EPSON Photo Print --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0B53B71D-9E2F-42B8-9123-96354872D166}\setup.exe" -l0x9 MyUninstall
EPSON PhotoStarter3.0 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{5983C895-DDA4-45D9-A8D1-877D5DE7693E}\Setup.exe" -l0x9 uninst
EPSON Printer Software --> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /R
EPSON Scan --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{0E0131B2-CF18-40D9-A331-60A3746C1204}\Setup.exe" -l0x9 UNINSTALL
EPSON Smart Panel --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6C11D561-620B-47DA-A693-4C597F3CDF40}\Setup.exe" -l0x9 Uninstall
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
iPod for Windows 2006-01-10 --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{3D047C15-C859-45F7-81CE-F2681778069B} /l1033
iTunes --> MsiExec.exe /I{585776BC-4BD6-4BD2-A19A-1D6CB44A403B}
Java™ 6 Update 3 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160030}
LiveUpdate 3.1 (Symantec Corporation) --> "C:\Program Files\Symantec\LiveUpdate\LSETUP.EXE" /U
Malwarebytes' Anti-Malware --> "C:\Program Files\Malwarebytes' Anti-Malware\unins000.exe"
Microsoft Office FrontPage 2003 --> MsiExec.exe /I{91170409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Professional Edition 2003 --> MsiExec.exe /I{91110409-6000-11D3-8CFE-0150048383C9}
Mozilla Firefox ( --> C:\Program Files\Mozilla Firefox\uninstall\helper.exe
Nikon Message Center --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D2FCC1AE-6311-47C5-8130-C6C66D77DD71}\Setup.exe" -l0x9 UNINSTALL
Norton Security Scan --> MsiExec.exe /I{48B82226-75E3-4E90-92CC-D30F79EA6380}
Odyssey Client --> MsiExec.exe /X{99D42EC7-652B-4819-B3E6-6450C815E03F}
PictureProject --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FF3999BE-1A7B-4738-88AA-97BF14094A4A}\Setup.exe" -l0x9 UNINSTALL
PictureProject In Touch Downloader 1.0 --> C:\Program Files\PictureProject In Touch Downloader\uninst.exe
QuickTime --> MsiExec.exe /I{1838C5A2-AB32-4145-85C1-BB9B8DFA24CD}
Safari --> MsiExec.exe /I{40589552-3892-409E-B92C-9F5032A4B2F0}
ScanToWeb --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{EBAE381B-60A6-4863-AA9F-FCAB755BC9E5}\setup.exe" ADDREMOVEDLG
SpywareBlaster 4.1 --> "C:\Program Files\SpywareBlaster\unins000.exe"
Symantec AntiVirus --> MsiExec.exe /I{33CFCF98-F8D6-4549-B469-6F4295676D83}
Wireless-G Notebook Adapter --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{2A2EDF5F-F3C6-4919-AE34-C08A71AD034A}\Setup.exe" -l0x9

-- Application Event Log -------------------------------------------------------

Event Record #/Type11043 / Error
Event Submitted/Written: 07/10/2008 07:35:41 PM
Event ID/Source: 1002 / Application Hang
Event Description:
Hanging application iexplore.exe, version 7.0.6000.16674, hang module hungapp, version, hang address 0x00000000.

Event Record #/Type11042 / Error
Event Submitted/Written: 07/10/2008 05:14:50 PM
Event ID/Source: 1001 / Application Hang
Event Description:
Fault bucket 767637487.

Event Record #/Type11041 / Error
Event Submitted/Written: 07/10/2008 05:14:50 PM
Event ID/Source: 1001 / Application Hang
Event Description:
Fault bucket 767637487.

Event Record #/Type11040 / Error
Event Submitted/Written: 07/10/2008 05:14:50 PM
Event ID/Source: 1001 / Application Hang
Event Description:
Fault bucket 767637487.

Event Record #/Type11039 / Error
Event Submitted/Written: 07/10/2008 05:14:50 PM
Event ID/Source: 1001 / Application Hang
Event Description:
Fault bucket 767637487.

-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.

-- System Event Log ------------------------------------------------------------

Event Record #/Type19996 / Error
Event Submitted/Written: 07/11/2008 01:35:51 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type19995 / Error
Event Submitted/Written: 07/11/2008 01:35:48 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type19994 / Error
Event Submitted/Written: 07/11/2008 01:35:45 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type19993 / Error
Event Submitted/Written: 07/11/2008 01:35:42 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

Event Record #/Type19992 / Error
Event Submitted/Written: 07/11/2008 01:35:38 PM / 07/11/2008 01:35:39 PM
Event ID/Source: 7 / Disk
Event Description:
The device, \Device\Harddisk0\D, has a bad block.

-- End of Deckard's System Scanner: finished at 2008-07-11 19:21:41 ------------

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#2 don77


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Posted 03 August 2008 - 09:24 PM

Hello and welcome to BC

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. We aim to provide the valuable service known to come from BC to every member we can, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

Please download Deckard's System Scanner (DSS) and save to your Desktop.
alternate download site

DSS will do the following:
  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
You must be logged onto an account with administrator privileges when using.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not
  • When the scan is complete, two text files will open in Notepad:
    • main.txt <- this one will be maximized
    • extra.txt <- this one will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your next reply.
-- When running DSS, some firewalls may warn that it is trying to access the Internet especially if your asked to download the most current version of HijackThis. Please ensure that you allow it permission to do so.
-- If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.

If you already preformed the steps above We still need to see the current state of the machine fresh scan and logs are still necessary

click on Start, click on Run
copy and paste the following in bold in the open window and then click OK
"%userprofile%\desktop\dss.exe" /config
This will open up DSS configuration
click on Check All
click Scan
DSS will now run again when finished
Please post back both logs that open in notepad
Main txt and extra txt

Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

#3 don77


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Posted 08 August 2008 - 08:54 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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