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Hjt Log. Startup Issues


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1 reply to this topic

#1 sportzphan137

sportzphan137

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  • Local time:12:19 PM

Posted 12 July 2008 - 10:37 PM

My computer takes about 10-12 mins to boot up. It also frequently is using 100% of memory.

Deckard's System Scanner v20071014.68
Run by hp on 2008-07-12 23:21:38
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
33: 2008-07-13 03:22:17 UTC - RP319 - Deckard's System Scanner Restore Point
32: 2008-07-13 03:08:23 UTC - RP318 - Software Distribution Service 3.0
31: 2008-07-12 18:35:10 UTC - RP317 - System Checkpoint
30: 2008-07-11 06:06:18 UTC - RP316 - Software Distribution Service 3.0
29: 2008-07-11 05:56:00 UTC - RP315 - System Checkpoint


-- First Restore Point --
1: 2008-04-18 02:05:25 UTC - RP287 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as hp.exe) --------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:28:19 PM, on 7/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\hp\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\hp.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...n&pf=laptop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1154197567811
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1156552129939
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec Client Security\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec SecurePort (SymSecurePort) - Symantec Corporation - C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9913 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R2 BTSERIAL (Bluetooth Serial Driver) - c:\windows\system32\drivers\btserial.sys
R2 BTSLBCSP (Bluetooth Port Client Driver) - c:\windows\system32\drivers\btslbcsp.sys <Not Verified; WIDCOMM, Inc.; Bluetooth Software 1.4.2 Build 10>


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>
R2 Bonjour Service - "c:\program files\bonjour\mdnsresponder.exe" <Not Verified; Apple Inc.; Bonjour>
R2 Viewpoint Manager Service - "c:\program files\viewpoint\common\viewpointservice.exe" <Not Verified; Viewpoint Corporation; Viewpoint Manager>


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\31C5407D673F0200
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\31C5407D673F0200
Service: NIC1394

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&1&30A4
Manufacturer: Realtek Semiconductor Corp.
Name: Realtek RTL8139/810x Family Fast Ethernet NIC
PNP Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_30A4103C&REV_10\4&13826118&1&30A4
Service: RTL8023xp


-- Scheduled Tasks -------------------------------------------------------------

2008-05-16 00:19:18 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job


-- Files created between 2008-06-12 and 2008-07-12 -----------------------------

2008-07-12 23:27:54 0 d-------- C:\Program Files\Trend Micro


-- Find3M Report ---------------------------------------------------------------

2008-07-12 14:56:05 40 --a------ C:\WINDOWS\system32\profile.dat
2008-07-10 22:48:50 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-06-08 22:52:22 0 d-------- C:\Documents and Settings\hp\Application Data\Move Networks
2008-05-30 21:53:50 0 d-------- C:\Documents and Settings\hp\Application Data\U3
2008-05-16 00:25:53 0 d-------- C:\Documents and Settings\hp\Application Data\Apple Computer
2008-05-16 00:24:54 0 d-------- C:\Program Files\QuickTime
2008-05-16 00:23:37 0 d-------- C:\Program Files\iTunes
2008-05-16 00:23:19 0 d-------- C:\Program Files\iPod
2008-05-16 00:22:44 0 d-------- C:\Program Files\Bonjour
2008-05-16 00:19:14 0 d-------- C:\Program Files\Apple Software Update
2008-05-16 00:18:37 0 d-------- C:\Program Files\Common Files
2008-05-16 00:18:37 0 d-------- C:\Program Files\Common Files\Apple
2008-05-14 22:17:12 0 d-------- C:\Program Files\Common Files\Adobe
2008-05-14 22:10:58 0 d-------- C:\Documents and Settings\hp\Application Data\AdobeUM
2008-05-14 10:55:04 0 d-------- C:\Program Files\Google
2008-05-13 01:20:09 0 d-------- C:\Documents and Settings\hp\Application Data\Atari
2008-05-13 01:17:56 0 d-------- C:\Program Files\Common Files\PocketSoft
2008-05-13 01:08:39 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-05-13 01:08:31 0 d-------- C:\Program Files\Atari


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [11/11/2005 12:05 AM]
"hpWirelessAssistant"="C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe" [12/13/2005 04:45 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [03/24/2006 05:14 PM]
"vptray"="C:\PROGRA~1\SYMANT~2\SYMANT~2\VPTray.exe" [06/15/2006 01:40 AM]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [03/28/2008 11:37 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [03/30/2008 10:36 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 12:24 PM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/10/2004 11:00 AM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [05/01/2007 11:49 AM]
"Aim6"="C:\Program Files\AIM6\aim6.exe" [10/04/2007 11:20 AM]
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe" [10/18/2006 09:05 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [4/23/2008 3:38:16 AM]
NkbMonitor.exe.lnk - C:\Program Files\Nikon\PictureProject\NkbMonitor.exe [12/30/2006 6:56:27 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^BTTray.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\BTTray.lnk
backup=C:\WINDOWS\pss\BTTray.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=C:\WINDOWS\pss\HP Photosmart Premier Fast Start.lnkCommon Startup


[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\BluetoothAuthenticationAgent]
rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
C:\Program Files\HPQ\Default Settings\cpqset.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ehTray]
C:\WINDOWS\ehome\ehtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QPService]
"C:\Program Files\HP\QuickPlay\QPService.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RecGuard]
C:\Windows\SMINST\RecGuard.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SynTPEnh]
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
bthsvcs BthServ




-- End of Deckard's System Scanner: finished at 2008-07-12 23:29:35 ------------

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#2 Buckeye_Sam

Buckeye_Sam

    Malware Expert


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  • Local time:01:19 PM

Posted 13 July 2008 - 05:08 PM

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. :thumbsup:

I don't see any indication of malware in your log. You may want to explore the option of a hardware issue.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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