Posted 12 July 2008 - 09:56 PM
According to everything I've read, the device should be a simple plug-and-play device requiring no additional drivers. The drive should be set to master. That particular enclosure doesn't get many good reviews, they often have defects and occasionally arrive DOA. If it continues to fail, you should try another enclosure and if that works, RMA the Masscool. The Newegg forum user was right, it should be a simple operation.
Other enclosures that support 3.5'' IDE drives over USB 2.0 that are good:
AMS VENUS DS-2316B2BK
VANTEC Nexstar 3 NST-360U2-RD
Galaxy METAL GEAR Metal Gear Box II 3506UC-Black