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Strange Conflict, Possible Infection


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#1 Quentin Neinseiz

Quentin Neinseiz

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Posted 12 July 2008 - 02:29 PM

Ok here is my issue.

I went through a defrag and installed some downloaded software and switched from a wired to wireless internet connection around the same time. Since then there has been an issue with loading some websites on my web browser, either Opera 9.51 or IE doesn't work. The websites sometimes don't load at all, sometimes load with screwed up graphics, and little to no functionability.

Now here's the fun part, there are two Rundll32.exe files running in Task Manager that weren't there before, and when I shut them down sometimes things work, and if I manually crash Explorer.exe full funtionality is restored. Now this is on my home network, on another network at the apartment where I work everything works fine but occasionally Explorer crashes.

I have run an online virus scan along with my own, which admittidly doesn't have the latest definitions. I have also ran Ad-Aware 2008 on it and nothing comes up.

If you have any ideas on what to do I am more than willing to listen, and if you need more details let me know.

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#2 boopme

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Posted 12 July 2008 - 07:08 PM

Hello please tell us your Operating System,XP,Vista etc...

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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