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Computer Restarting


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#1 bug-eyed

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Posted 11 July 2008 - 07:39 PM

i'm having issues with my computer restarting
i saw in another discussion with cptnsparrow that he was have the same issues i am
but i cant figure out how to remedy the problem
any help would be great

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#2 nigglesnush85

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Posted 11 July 2008 - 07:43 PM

Hello bug-eyed,

I would disable automatic reboot this will then allow you to see what is causing the problem.
Regards,

Alan.

#3 bug-eyed

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Posted 11 July 2008 - 08:53 PM

did that
then it restarted again

were might i possibly look to find out what is being retarded

i also get this message upon startup


ccApp.exe unable to locate component

This application has failed to start because
MSVCP70.dll was not found.
Re-installing the application may fix this problem.



but i don't know what the application is or was

#4 bug-eyed

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Posted 12 July 2008 - 04:30 AM

i ran hijackthis and deckard system scanner

deckard got almost done and had to close it said it had an error

EDIT: Removed HJT log file

Edited by usasma, 12 July 2008 - 05:30 AM.
Removed HJT logfile


#5 dc3

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Posted 12 July 2008 - 06:13 AM

Is the computer turning off before it restarts, or does it just restart?

If this hasn't been happening for very long try doing a System Restore.

Start> All Programs> Accessories> System Tools> System restore.

When this opens make sure that "Restore my computer to an earlier time" is chosen, and click on Next>.

The dates appearing in bold are the dates that you can restore to, click on the date that you want and then click Next> to start the System Restore. This may take a long time to complete, and when it is done it will restart your computer. When the computer restarts and you have logged on as the administrator a Restoration Complete page will appear, click on OK to complete the process.

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#6 nigglesnush85

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Posted 12 July 2008 - 06:20 AM

ccApp.exe is part of norton or symantec anti virus. If you can run the removal tool http://service1.symantec.com/Support/tsgen...005033108162039 it may solve the problem.
Regards,

Alan.

#7 bug-eyed

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Posted 12 July 2008 - 07:12 PM

it has been doing it for some time now not sure how long exactly maybe mid january it started acting up
friend of a friend was dinking around with the compy
while i was at work he apperently was downloading and installing programs that i did not need
and started deleting ones i did


in short i'm not sure how far back i should go on the restore
and it'll only go back 3 months

Edited by bug-eyed, 12 July 2008 - 07:19 PM.


#8 nigglesnush85

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Posted 12 July 2008 - 08:29 PM

When you look at the restore points, they will usually say what application created them for example, restore point: removing program x. You could use this as a guide to see how far back all the changes go.
Regards,

Alan.

#9 bug-eyed

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Posted 12 July 2008 - 11:15 PM

it only lets me go back to may
it has been doing it since mid january

#10 dc3

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Posted 13 July 2008 - 01:52 AM

When you followed the instructions to disable the automatic restart did you click on "OK" after unchecking the Automatically restart box?

When the computer restarts, does the computer shut down first?

Here's something else to try, look in the Event Viewer and see what errors are showing up at the time that this is happening. Each error will have its own date and time shown.

Start> right click on My Computer> Manage> Event Viewer.

On the right side of the page you will see the options Applications, Security, and Systems, double click on Systems. There are eight columns on this page, the three that you will want are Type, Date, Time, and Event.

The errors will appear in the Type column, they are red dots with a white X inside of them.

Warnings will appear as a yellow trinangle with an exclamation mark inside.

When you see an error, double click on it and see what the description is.

Please post the error code/s found in the Event column and the descriptions back in this topic.

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#11 bug-eyed

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Posted 13 July 2008 - 02:21 AM

when it restarts the monitor goes black and restarts but the lights on the side of the tower don't flash or anything


there are a few of them these occured at 3:30 this after noon

The Eset Nod32 Boot service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


Timeout (30000 milliseconds) waiting for the Eset Nod32 Boot service to connect.


Timeout (30000 milliseconds) waiting for the Symantec Settings Manager service to connect.



here is another set of them these all occured at 9:59 this morning

Error code 10000050, parameter1 ffdeffa6, parameter2 00000000, parameter3 f7685bdf, parameter4 00000000.
Error code 1000000a, parameter1 6a840080, parameter2 00000002, parameter3 00000001, parameter4 806ee72c.
Error code 1000000a, parameter1 46890080, parameter2 00000002, parameter3 00000001, parameter4 806ee72c.
Error code 10000050, parameter1 fff6ffa6, parameter2 00000000, parameter3 f7685bdf, parameter4 00000000.
Error code 1000000a, parameter1 a9526033, parameter2 00000002, parameter3 00000000, parameter4 80516a0b.
Error code 1000000a, parameter1 ffff0080, parameter2 00000002, parameter3 00000001, parameter4 806ee72c.
Error code 1000008e, parameter1 c0000005, parameter2 000385a3, parameter3 afe90b7c, parameter4 00000000.
Error code 100000d1, parameter1 40305642, parameter2 00000009, parameter3 00000000, parameter4 40305642.
Error code 100000d1, parameter1 f7c4b068, parameter2 00000002, parameter3 00000000, parameter4 f775ab9d.
Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000.
Error code 1000000a, parameter1 ffff0080, parameter2 00000002, parameter3 00000001, parameter4 806ee72c.
Error code 10000050, parameter1 ffb6ffa6, parameter2 00000000, parameter3 f7685bdf, parameter4 00000000.
Error code 10000050, parameter1 fff6ffa6, parameter2 00000000, parameter3 f7685bdf, parameter4 00000000.

The time service has detected that the system time needs to be changed by +86401 seconds. The time service will not change the system time by more than +54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|68.110.113.11:123->207.46.232.182:123) is working properly.

Edited by bug-eyed, 13 July 2008 - 02:32 AM.


#12 dc3

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Posted 13 July 2008 - 02:51 AM

Did you do as nigglesnush suggested and use Norton removal tool?

Eset is an anti virus, is it installed on your computer?

Are you running any other anti virus at the same time?

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#13 bug-eyed

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Posted 13 July 2008 - 03:23 AM

i just did and that stopped the error message on startup

i did notice that when the compy started to get bogged down was when it would restart so i will see if it does it again

i will let yal know in the morn

#14 dc3

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Posted 13 July 2008 - 03:37 AM

It is difficult to help you if you don't answer my questions. :thumbsup:

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#15 bug-eyed

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Posted 13 July 2008 - 04:21 AM

sorry a little sleepy

but i did run the norton remover tool
that did help with the error message


i am running eset with no other anti-virus programs installed
i also have window washer


i just tried to run eset and it gave me the dreaded blue screen

it said that the problem was

win32k.sys
address BF805931 base at BF800000 datestamp 47e0e106




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