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Something’s Is Wrong With Explorer.exe


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7 replies to this topic

#1 porky007

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Posted 10 July 2008 - 10:37 AM

In vista home premium my explorer.exe is not loading on boot. I need to bring up task manager to start up explorer.exe. Around the same time one of the darn svchost.exe processes jump in memory it was using around 34000k and right now it is at 111072k. so things are starting to run a little slower than normal.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:35:09 AM, on 7/10/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\explorer.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\rundll32.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\windefpmgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\system32\drivers\ntndis.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [lxbkbmgr.exe] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Update Machine] elhaxk.exe
O4 - HKLM\..\Run: [Windows Defence Center] windefpmgr.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [PWRISOVM.EXE] "C:\Program Files\PowerISO\PWRISOVM.EXE"
O4 - HKLM\..\RunServices: [Microsoft Update Machine] elhaxk.exe
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [DU Meter] "C:\Program Files\DU Meter\DUMeter.exe"
O4 - HKCU\..\Run: [Microsoft Update Machine] elhaxk.exe
O4 - HKCU\..\Run: [EA Core] "C:\Program Files\Electronic Arts\EADM\Core.exe" -silent
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Amazon Unbox.lnk = ?
O4 - Global Startup: Wireless Connection Manager.lnk = C:\Program Files\D-Link\D-Link Wireless N USB Adapter DWA-130\wirelesscm.exe
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: lxbk_device - - C:\Windows\system32\lxbkcoms.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7144 bytes

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#2 Carolyn

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Posted 10 July 2008 - 04:50 PM

Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Please reply to this thread, do not start another.
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

As I am still in training, everything that I post to you must be checked by one of the teachers. Thus, there may be a bit of a delay between posts, but it shouldn't be too long.

If you follow these instructions, everything should go smoothly.

we are currently looking at your log now and will be back as soon as possible with your instructions.
while you are waiting one other thing that can be of good use is an uninstall list so please do the following

Make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.
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#3 porky007

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Posted 10 July 2008 - 05:44 PM

Thanks for any help you can provide it is merely an inconvenience to manually start explorer up


2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.2
Adobe Shockwave Player 11
Agere Systems PCI-SV92PP Soft Modem
AIM 6
AIM Toolbar 5.0
AIMTunes
Amazon Unbox Video
Any Video Converter 2.6.0
Apple Mobile Device Support
Apple Software Update
CDDRV_Installer
Combined Community Codec Pack 2008-01-24
DEVIL MAY CRY 4
DivX Codec
DivX Converter
DivX Player
DivX Web Player
D-Link Wireless N USB Adapter DWA-130
DU Meter
DVDFab (Platinum/Gold/HD Decrypter) (Option: Mobile) 5.0.2.5
EA Download Manager
Enhanced Multimedia Keyboard Solution
FlashGet 1.9.6.1073
FoxyTunes for Firefox
Guild Wars
HijackThis 2.0.2
HP Picasso Media Center Add-In
Intel® Network Connections Drivers
iTunes
Java™ 6 Update 6
KhalInstallWrapper
Lexmark X1100 Series
LG USB Modem driver
Logitech SetPoint
MediaCoder 0.6.1
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Plus 2007
Microsoft Office Professional Plus 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.0)
NCH Toolbox
NVIDIA Drivers
OcxSetup
PowerISO
QuickTime
RealPlayer
Realtek High Definition Audio Driver
Security Update for Excel 2007 (KB946974)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB951808)
Security Update for Microsoft Office Word 2007 (KB950113)
Security Update for Office 2007 (KB947801)
Sins of a Solar Empire
Sins of a Solar Empire
SMPlayer 0.5.62
Spelling Dictionaries Support For Adobe Reader 8
SPORE™ Creature Creator Trial Edition
TomTom HOME
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb953463)
VC_MergeModuleToMSI
VideoLAN VLC media player 0.8.6f
Viewpoint Media Player
WavePad Uninstall
Winamp
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Player Firefox Plugin
WinRAR archiver

#4 Carolyn

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Posted 11 July 2008 - 07:05 AM

Hello,

I hate to give you bad news but one or more of the identified infections is a backdoor trojan.

Backdoor Trojans are the most dangerous and most widespread type of Trojan. Backdoor Trojans provide the author or "master" of the Trojan with remote "administration" of victim machines. Unlike legitimate remote administration utilities, they install, launch and run invisibly, without the consent or knowledge of the user. Once installed, backdoor Trojans can be instructed to send, receive, execute and delete files, harvest confidential data from the computer, log activity on the computer and more.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
In addition to the backdoor Trojan that has been identified, your computer is afflicted with multiple other infections. Although we can make an attempt to clean this machine, we cannot guarantee that it will be secure afterwards. Your best and safest course of action is a reformat and reinstallation of the Windows operating system.

If you do decide to attempt cleaning rather than a reformat, do understand that although we may be able to remove all known visible malware, we cannot guarantee that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damages it may possibly have caused to vital system files.

Please note that even if we should be successful in removing these infections from your system, it is quite possible that the changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Should you have any questions, please feel free to ask.
Please let us know what you have decided to do in your next post.
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#5 porky007

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Posted 11 July 2008 - 11:50 AM

Now that I know what I get to do this weekend, could you recommend any good protection to try to slow this down from happening again soon?

#6 Carolyn

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Posted 13 July 2008 - 11:43 AM

Hello,

Here is some information that might be helpful when you format/reinstall. It is followed by tips that can help you keep your computer from becoming reinfected in the future.

Formatting your hard drive and reinstalling Vista can be quite an undertaking. You might do well to post requesting assistance from this bleepingcomputer.com forum Windows Vista

Here are some links with information that will be helpful:
Dell - Windows Vista Center
Installing and reinstalling Windows
Reformatting Windows by wng_z3r0
(That last link focuses on Windows XP, but has valuable information that would apply to reformatting for a re-install of any Windows operating system and is worth the read.)

Here are some important points to keep in mind before you begin this process:

Some Re-installation Notes (taken from When should I re-format? How should I reinstall?)

* Be sure to back-up all data before re-formatting the computer's hard drive. This includes address books, documents, music, settings, saved games, and anything else not obsolete.

The re-format process will wipe the computer's hard drive clean, destroying all data and programs.

* PCs are made so they can be reformatted. But sometimes, especially with major brand-name computers, there are special procedures that require reading the manual, visiting the manufacturer's website, or, if the manufacturer has gone out of business, searching on http://www.google.com.

Some computers have the BIOS or re-installation software in small partitions on the hard drive.

- Do not re-partition the hard drive without carefully consulting the maker's manual and website.
- Check on the use of any partition, other than C:, before re-formatting it.

* Some computers require special drivers which are downloadable from the computer manufacturer's or vendor's website or device manufacturer's website. Use an uninfected computer to download these files to diskettes or a CD, and print out the installation instructions, in advance.

* Gather together the CDs, diskettes, and Internet addresses required to re-install the software.

* Since you should avoid searching the web until your computer is fully secured, it is a good idea to download any programs you will need to secure your computer prior to re-formatting. Use an uninfected computer to do this.

* Physically unplug the computer from the Internet before re-formatting.

* Leave the computer physically disconnected (unplugged) from the Internet until it is protected by a firewall (ICF, an NAT router, or other hardware or software firewall).

If the computer has a wireless card, remove or shield the card so that the computer cannot connect to any access points.)

The computer must be protected by a hardware firewall, NAT router, or a software firewall before plugging it back in to the internet or you can be infected in a few seconds.




Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.

After you complete the format and reinstall process, here is some information for you to consider which could help you keep your computer from becoming reinfected:

I see you have FlashGet installed on your computer. The unregistered version of FlashGet serves up Ads in Internet Explorer that are downloaded from Cydoor servers. I would suggest avoiding it if it is this version. The registered version supposedly does not... so it should be ok. I usually recommend Leechget.

I also see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player’s components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.

Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):
  • Click Start, Control Panel > Programs and Features..
  • Highlight Viewpoint Manager or Viewpoint Media Player , click Remove.
  • Do the same for each Viewpoint component.
General Security and Computer Health
Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. Here are some Anti Virus products which are free for personal use and most used:
AntiVir
Avast

Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
  • Set correct settings for files
    • Click Start > Computer > Organize menu (at top of page) > Folder and Search Options > View tab.
    • Under Hidden files and folders if necessary select Do not show hidden files and folders.
    • If unchecked please check Hide protected operating system files (Recommended)
    • If necessary check Display content of system folders
    • If necessary Uncheck Hide file extensions for known file types.
    • Click OK
  • Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.


  • Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab.

  • Update Non-Microsoft Programs
    Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.

  • Make Internet Explorer More Secure
    You are using Internet Explorer v. 7. Therefore please read and follow the recommendations at this SITE
Recommended Programs

I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

  • WinPatrol
    As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.

  • Malwarebytes' Anti-Malware
    Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. You can find a tutorial HERE.

  • Hosts File
    For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.

    Be sure to disable the service "DNS Client" FIRST to allow the use of large HOSTS files without slowdowns.
    If this isn't done first, the next reboot may take a VERY LONG TIME.
    This is how to do it. First be sure you are signed in as a user with administrative privileges:

    Stop and Disable the DNS Client Service
    Go to Start, in the Start Search box type Run, when the run window opens type Services.msc and click OK.
    Under the Extended Tab, Scroll down and find this service.
    DNS Client
    Right-Click on the DNS Client Service. Choose Properties
    Select the General tab. Click on the Stop button.
    Click the Arrow-down tab on the right-hand side at the Start-up Type box.
    From the drop-down menu, click on Manual
    Click the Apply tab, then click OK


  • Use an alternative Internet Browser
    Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
    Firefox
    Opera
Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.
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#7 porky007

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Posted 14 July 2008 - 11:16 PM

Thanks for the advice i have copied it down so i can reference it in the future. Again thanks for the help

#8 Carolyn

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Posted 15 July 2008 - 07:25 AM

This thread will now be closed.
If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you.
Include the address of this thread in your request.
If you should have a new issue, please start a new topic.
This applies only to the original topic starter.
Everyone else please begin a New Topic.
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