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Please, Please Help Remove Cyberlog-x


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6 replies to this topic

#1 don-don

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Posted 09 July 2008 - 09:16 AM

HP laptop, WindowsXP home edition has been infected with what I believe is a trojan called cyberlog-x. Can sart up in safe mode, but when I try to open anything desktop and all icons disappear. Please, someone help! Any ideas on what to do would be greatly appreciated.

Thanks,
don-don

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#2 Guest_superbird_*

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Posted 09 July 2008 - 11:33 AM

Can you do this?:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Edited by superbird, 09 July 2008 - 11:34 AM.


#3 don-don

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Posted 10 July 2008 - 05:34 AM

No, can't download anything since I cannot access the internet... nothing works... any other ideas? Thanks

#4 don-don

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Posted 10 July 2008 - 05:40 AM

btw, sorry, I think I may have posted my first question twice... I'm old and confused :thumbsup:

#5 Guest_superbird_*

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Posted 10 July 2008 - 05:52 AM

Hi,

Please try it in Safe Mode. You'll find the tutorial here: http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

#6 don-don

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Posted 10 July 2008 - 09:23 PM

when first infected, when I tried to access IE, always said page cannot be viewed... now when I start up, desktop and icons are there, but as soon as I click on anything it all disappears... I don't know what to do after that happens... any idea? Thanks, superbird

#7 Guest_superbird_*

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Posted 11 July 2008 - 12:40 AM

So, have you managed to download it now?
And install it?

If not, try it again. When the things disappear, press ctrl+alt+del. Now, go to File > New Task. Fill in: explorer.exe.
Now you should have everything back temporary, so you can finish downloading the program above, installing it, and scanning with it.

Edited by superbird, 11 July 2008 - 12:43 AM.





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