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I Can't Post In Hijackthis Logs And Malware Removal Section


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6 replies to this topic

#1 tattoi

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Posted 09 July 2008 - 02:30 AM

Hi and Good Day, I'm tattoi. I found this site when I was searching for anti viruses. I adore what you guys do and I find it really cool.

On topic, I have problems with my computer and I want to seek help. The problem is, everytime I try to post a new topic (new ropic button clicked) in HijackThis Logs and Malware Removal section (this section), I always receive this error from Internet Explorer:

Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.


What happens is that when I click the New Topic Button, the page will load; when it is almost finished loading, a new window will pop up with that error. In other sections, it's ok.

Is there a problem in my browser (am using IE) that prevents me from posting in that section? Is there a way to have my DSS Logs analyzed without posting in that section?

Hope someone can help.

Thank you, and again, Good Day.

-Tattoi.

Btw, if I posted in the wrong section, my apologies. I don't know where to post and based on the pinned topics that I've read, I have deemed this section the appropriate one.

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#2 tattoi

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Posted 09 July 2008 - 03:09 AM

Hi.

This is the screenshot of the error.

Posted Image
Please click for a larger view.

#3 tattoi

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Posted 11 July 2008 - 01:18 AM

Bump. I still can't access the said section.

#4 quietman7

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Posted 11 July 2008 - 07:17 AM

You could copy your logs to a usb stick and transfer them to another computer (family member, friend, etc) where you can access the forum and start a new topic.

What issues are you having besides the one with IE that you need to post a hijackthis log?

Have you tried using an alternate browser like Firefox?
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#5 tattoi

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Posted 11 July 2008 - 11:50 AM

You could copy your logs to a usb stick and transfer them to another computer (family member, friend, etc) where you can access the forum and start a new topic.
Hi. I am hesitant in inserting flash disks in this computer, am afraid it could get infected. If the problem continues, I'll post the logs by saving it online and accessing the file in a different computer.

Problems I am also experiencing:

-Taskbar is disabled.
-I also can't access REGEDIT.
-I tried installing Java (so that I could use Kaspersky's online scanner) but installation always fails.
-I tried installing Removeit Pro but it always says about files being corrupted and that I should try installing it again.
-Login UI isn't working properly.
-I installed Kaspersky and it detected 300+ infections, to name a few:
--Trojan-Downloaded.Win32.AutoIT.aa.
--Virus.Win32.Virut.n.

I haven't tried Firefox, will download it later.

Thank you so much for the inputs.

#6 quietman7

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Posted 11 July 2008 - 01:59 PM

Virut/Virtob is a file infector virus with IRC bot functionality which infects all .exe and .scr files, downloads more malicious files to your system, and opens a back door that compromises your computer. In many cases the infected files cannot be deleted and anti-malware scanners cannot disinfect them properly. When disinfection is attempted, the files become corrupted and the system may become irreparable.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, you can try the AVG Virut Remover. Follow the instructions exactly as specified and pay close attention to the instructions including the note on administrator rights. If that does not work, there may be no recovery from this infection. The only thing you can do then is reformat and reinstall Windows.

Virut/Virtob is contracted and spread by visiting remote, crack and keygen sites. Those who attempt to get software for free may end up with a computer system so badly damaged that recovery is not possible and a Repair Install will NOT help! Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over, reformatting the drive and performing a clean install removes everything.
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#7 tattoi

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Posted 11 July 2008 - 02:31 PM

Thank you so much for the input. I might have this computer reformated.

I still don't know why I can't properly access HijackThis Logs and Malware Removal section and how this computer was infected.

Again, thank you very much.




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