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Infected With A Trojan - Need Help Removing

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6 replies to this topic

#1 rachel10173


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Posted 09 July 2008 - 01:32 AM


I'm currently trying to fix my brothers pc and seem to have got rid of most of the crap, but theres one that I can't seem to get rid of it was detected by bitdefender as Behaveslike:Trojan.startpage and is located in C:\Windows it says the filename is uninstall.exe.

PC has windows xp sp3

please can someone help with this problem

Many Thanks

Rachel :thumbsup:

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#2 boopme


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Posted 09 July 2008 - 12:07 PM

Hello,would you please do this first.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 rachel10173

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Posted 10 July 2008 - 07:09 AM


Firstly thanks for your help :thumbsup:

I've ran the scan and it's not detected anything, heres a copy of the log

Malwarebytes' Anti-Malware 1.20
Database version: 935
Windows 5.1.2600 Service Pack 3

13:06:58 10/07/2008
mbam-log-7-10-2008 (13-06-58).txt

Scan type: Quick Scan
Objects scanned: 39848
Time elapsed: 3 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 rachel10173

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Posted 10 July 2008 - 08:29 AM

Hi again,

Bitdefender has just popped up with the warning again about the trojan but has given this as the file infected C:\SystemVol......A0003485.exe. Thought i'd post to see if this info helps



#5 boopme


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Posted 10 July 2008 - 03:56 PM

Hi was there more after Sys Vol...?

Please run these tools next.

Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
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#6 rachel10173

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Posted 13 July 2008 - 03:40 AM


Here's the results of the scan, i'm not sure if it's detected the trojan or not, but I have ran a full sytem scan with bit defender this is the full path, i hope i've done the right thing cos i've deleted it :flowers:

C:\System Volume Information\_restore{179001E5-6952-451B-A2F3-CCACA9C8CC55}\RP5\A0003485.exe BehavesLike:Trojan.StartPage

SUPERAntiSpyware Scan Log

Generated 07/12/2008 at 09:38 AM

Application Version : 4.15.1000

Core Rules Database Version : 3502
Trace Rules Database Version: 1493

Scan type : Complete Scan
Total Scan Time : 01:19:10

Memory items scanned : 174
Memory threats detected : 0
Registry items scanned : 3843
Registry threats detected : 0
File items scanned : 39743
File threats detected : 30

Adware.Tracking Cookie
C:\Documents and Settings\I & V\Cookies\i_&_v@atdmt[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@ads.sun[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@bs.serving-sys[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@tacoda[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@cmedia.com[3].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@atwola[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@ar.atwola[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@www.googleadservices[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@mediaplex[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@overture[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@serving-sys[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@doubleclick[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@media.adrevolver[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@aoluk.122.2o7[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@adrevolver[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@anat.tacoda[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@edge.ru4[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@122.2o7[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@cmedia.com[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@tribalfusion[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@advertising[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@2o7[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@msnportal.112.2o7[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@112.2o7[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@revsci[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@questionmarket[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@ads.aol.co[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@anad.tacoda[2].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@www.cmedia.com[1].txt
C:\Documents and Settings\I & V\Cookies\i_&_v@kontera[2].txt


Rachel :thumbsup:

#7 quietman7


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Posted 13 July 2008 - 11:40 AM

The infected RP***\A00*****.exe file(s) identified by your scan are in the System Volume Information Folder (SVI) which is a part of System Restore. This is the feature that allows you to set points in time to roll back your computer to a clean working state. The SVI folder is protected by permissions that only allow the system to have access and is hidden by default unless you have reconfigured Windows to show it.

System Restore will back up the good as well as the bad files so when malware is present on the system it gets included in any restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, they may detect and place these files in quarantine. When a security program quarantines a file, that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat. Thereafter, you can then delete it at any time.

Following the instructions to Create a New Restore Point and purge all but the most recent restore point with Disk Cleanup should also remove the infected files.

As for uninstall.exe, did you do a physical search of your system to locate that file? You can use Windows Search feature > More advanced options to see if the file(s) are still present. To do this, go to Start -> Search and click For Files or Folders... or just press the Windows key + F key on the keyboard.
  • Click All files and folders.
  • Type in the name of the file under "Search by...criteria."
  • Click More advanced options and check these options:
    • "Search system folders"
    • "Search hidden files and folders"
    • "Search subfolders"
  • Then click "Search" to look for the file(s).
If it exists, get a second opinion.

Go to jotti's virusscan or virustotal.com. In the "File to upload & scan" box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis.
-- Then post back with the results of the file analysis.
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