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Internet Redirect. Can Someone Please Help?


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#1 1sjen

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Posted 08 July 2008 - 02:24 PM

My computer picked up the following items on 7/5/08:

Trojen:
trojen-downloader-zlob

Adware:
psguard/winhound fakealert
e404
antispycheck

and various tracking cookies.

I found this out from a free "BEST BUY" computer scan.

Okay!...the problem is when I try to start Internet Explorer. First of all it takes way too long to connect and when it does it redirects to a page that states the flollowing:

"Insecure Internet Activity. Threat of virus attack

Due to insecure Internet browsing your PC can easily get infected with viruses, worms and trojans without your knowledge, and that can lead to system slowdown, freezes and crashes.
Also insecure Internet activity can result in revealing your personal information.
To get full advanced real-time protection for PC and Internet activity, register AntiSpyCheck.

We recommend you to protect your PC now and continue safe Internet browsing.

Click here to get full advanced real-time protection and continue browsing.
Click here to Continue to this website unprotected (Not Recommended).


Another problem is ...... my system restore does not work (frozen at 07/05/08).
Also, my computer doesn't seem to recognize me as the system administor and won't let me make changes!

I tried spybot, avg7.5, adware2007 & deleting a few files of my own....which probably wasn't a smart thing to do but I don't think I did too much damage if I did at all.

I have windows xp operating system.

I purchased Norton 360 but have not installed it yet, do you think this will work or help the problem?

oh yah, I did try combofix.....not sure if I did it right but in any case the problem still exists.

Someone Please Please help....I need my computer for online classes and the problem is holding me up.

Edited by 1sjen, 08 July 2008 - 04:32 PM.


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#2 quietman7

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Posted 08 July 2008 - 05:13 PM

oh yah, I did try combofix...

You should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 1sjen

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Posted 08 July 2008 - 05:49 PM

Thank you for your response and instructions. This is the resulting log file:

Malwarebytes' Anti-Malware 1.20
Database version: 933
Windows 5.1.2600 Service Pack 2

3:33:41 PM 7/8/2008
mbam-log-7-8-2008 (15-33-41).txt

Scan type: Quick Scan
Objects scanned: 54155
Time elapsed: 6 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 15
Registry Values Infected: 7
Registry Data Items Infected: 7
Folders Infected: 3
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\ASC 2.1\ASCWarning32.dll (Trojan.Zlob) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{d2608046-dd09-a225-01bf-70c1edd8b2e8} (Rogue.AntiSpyCheck) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ascwarning32.warningbho (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{58472bc6-bea3-42d4-8917-7a8bcb0711b5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{58472bc6-bea3-42d4-8917-7a8bcb0711b5} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ascwarning32.warningbho.1 (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\asc 2.1 (Rogue.AntiSpyCheck) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Web Technologies (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\e405.e405mgr (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\default_search_url (Trojan.Zlob) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\searchurl (Trojan.Zlob) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\search bar (Trojan.Zlob) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\searchmigrateddefaulturl (Trojan.Zlob) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Trojan.Zlob) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\searchurl (Trojan.Zlob) -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchUrl\w\ (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q=%s) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchURL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchURL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\Default_Search_URL (Hijack.Search) -> Bad: (http://internetsearchservice.com) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\Search Bar (Hijack.Search) -> Bad: (http://internetsearchservice.com/ie6.html) Good: (http://www.google.com/) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\SearchMigratedDefaultURL (Hijack.Search) -> Bad: (http://internetsearchservice.com/search?q={searchTerms}) Good: (http://www.google.com/) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\ASC 2.1 (Rogue.AntiSpyCheck) -> Delete on reboot.
C:\Program Files\Web Technologies (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\eric\Application Data\ultra (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\ASC 2.1\ASCWarning32.dll (Trojan.Zlob) -> Delete on reboot.
C:\Program Files\Web Technologies\iebtm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Web Technologies\iebtmm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Program Files\Web Technologies\wcm.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\WINDOWS\INF\ultra.PNF (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\samuel\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\samuel\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\samuel\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\samuel\My Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\eric\Favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Documents and Settings\samuel\Favorites\Antivirus Scan.url (Rogue.Link) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 08 July 2008 - 09:40 PM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 1sjen

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Posted 08 July 2008 - 11:07 PM

I did the reboot after the scan & ran MBAM once again. The results are below. I haven't run the other set of instructions yet.


2nd log file:

Malwarebytes' Anti-Malware 1.20
Database version: 933
Windows 5.1.2600 Service Pack 2

8:54:44 PM 7/8/2008
mbam-log-7-8-2008 (20-54-44).txt

Scan type: Quick Scan
Objects scanned: 53697
Time elapsed: 5 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 1sjen

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Posted 08 July 2008 - 11:09 PM

I forgot to mention, my computer is working again. Internet seems to be functioning normal.

Thank you so much.

should I still run the other set of instructions?

#7 quietman7

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Posted 09 July 2008 - 06:12 AM

Your MBAM log looks good. Yes, continue with the rest of the instructions.
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