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Help - Red Biohazard Screen

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#1 ladyanissina


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Posted 04 July 2008 - 01:57 PM

Hi everyone and thanks in advance for any help you might have. I'm familiar with computers, but I'm def not a pro.
My computer has been infected with a really nasty thing. It seems to have completely taken over my computer! I'll start at the beginning -
At first my husband wasn't able to access the internet so I told him to run spybot and adaware as well as Symantec. He did and they didn't catch anything. So he turned the computer off. When I got home and turned it back on, my wallpaper was a red screen with a biohazard symbol on it saying something about my privacy.I also could not access "my computer," "desktop properties," and a number of other functions. My "administrator" had apparently disabled that ability.
I have since tried to run SmitFraudFix (it will not run at all on the computer), SUPERAntispyware, McAffee, but to no avail. Symantec will no longer run. After running SUPERAntiSpyware, the extra icons are gone, but the rest of the problem remains. I have heard of trying Combofix, but I can't download it onto my computer. I was using a jump drive to transfer files from my husband's computer to mine, but now that drive is fried (no computer will read it).
I can't access the program to get an HJT file because I can't access the internet on that computer.
Does anyone have any suggestions? I really can't afford to just wipe the computer clean, I have a lot of valuable information on there.
Thank you,
Lady Anissina

Edited by ladyanissina, 04 July 2008 - 02:20 PM.

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#2 ladyanissina

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Posted 05 July 2008 - 02:43 PM

Bump for help.
Please, I'm so desperate to get my comp working again.

#3 ladyanissina

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Posted 06 July 2008 - 09:39 PM

Am I missing something that I need to post? I've posted all the info I think I have.

#4 quietman7


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Posted 07 July 2008 - 10:06 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#5 kakm


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Posted 13 July 2008 - 08:57 PM

Tried all the above and the install will not run, nor will the install for five or six other SmitFraudFix type applications? ANY help will be welcome, and if a consutling fee is required to achieve direct service, will provide credit card or paypal to retain a solution in shortest time possible.

SpyHunter claims there is a PrivacyCleaner,Spyware&Malware Protector, Error Cleaner- there is a Red biohaz screen/desktop/wallpaper; pop up has Worm.Win32.Netbooster and that is likely a hoax; any advice is welcomed.

worm launched as regular codec update to media player- looked legit like part of regular MS updates.


#6 boopme


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Posted 13 July 2008 - 09:14 PM

Hello kakm,would you please start your own topic as it becomes to difficult to reply to 2 different situations in the same topic.
Also tell us your Operating system,Antivirus and spyware tools.
Your cooperation is appreciated.
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