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Awax Problem


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#1 Hoopoe

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Posted 03 July 2008 - 02:24 AM

Hi
I have the Awax trojan and it has ground my computer to a halt.

I did a NAV scan in normal and safe modes. In both scans it identified the file with the virus as being pmnlkKeb.dll, however NAV says it can neither Quarantine or Delete the file. Therefore I have a PC that is littered with pop-ups and is so slow that it is almost impossible to use.

NAV's solution to remove this trojan (allegedly easy) is turn off System Restore (Done) scan to find the files infected (Done) then (and this is where it hits a big rock) boot up using the Windows XP CD and go into Windows Recovery Centre. Well I don't have a Windows XP CD because it came pre-installed as is often the case these days.

I left home this morning with it trying to run Trend Housecall (likely to take 10 hours) but am not very hopeful. I am posting this from work, where I have downloaded Grisoft AVG and a program called Exterminate-It to try and run when I get home.

This is serious for us because although all of our photos and music are on a now-disconnected external drive my wife cannot run MYOB for her business and I cannot update my website.

Any help anyone can give would be greatly appreciated. I have already searched the Forums for Awax and the filename but didn't come up with anything. Thanks in advance.

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#2 quietman7

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Posted 03 July 2008 - 08:22 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply and let me know how your computer is running.
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#3 Hoopoe

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Posted 03 July 2008 - 01:17 PM

Quietman you are a living legend. You cannot believe how relieved we are to get things back in working order.

MBam Log below and DrCure-it found nothing. Thank You so much.

Malwarebytes' Anti-Malware 1.19
Database version: 918
Windows 5.1.2600 Service Pack 2

18:57:14 03/07/2008
mbam-log-7-3-2008 (18-57-14).txt

Scan type: Quick Scan
Objects scanned: 56229
Time elapsed: 1 hour(s), 59 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 8
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\pmnlkKeb.dll (Trojan.FakeAlert) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{57a52e74-004c-464b-96cc-4dfe5366ea02} (Trojan.FakeAlert) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{57a52e74-004c-464b-96cc-4dfe5366ea02} (Trojan.FakeAlert) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\pmnlkkeb (Trojan.FakeAlert) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/cleanerinstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\E404.e404mgr (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{57a52e74-004c-464b-96cc-4dfe5366ea02} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\CleanerInstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\pmnlkKeb.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\Downloaded Program Files\CleanerInstall.exe (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael\Local Settings\Temporary Internet Files\Content.IE5\CFW7QRWZ\CAWHYVGT (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael\Local Settings\Temporary Internet Files\Content.IE5\CFW7QRWZ\kb456456[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\clkcnt.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 03 July 2008 - 01:29 PM

Did you reboot the computer after using MBAM? If it encounters a file that is difficult to remove, you need to restart the computer so the malware can be fully removed. Failure to do so will prevent MBAM from removing all the malware. Your log indicates some files will be deleted on reboot. If you have not rebooted, make sure you do this. When done, rescan again with MBAM, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#5 Hoopoe

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Posted 03 July 2008 - 01:38 PM

Sorry, yes I did reboot and it appears to have cleared the files out.

#6 quietman7

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Posted 03 July 2008 - 01:41 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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#7 Hoopoe

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Posted 03 July 2008 - 02:25 PM

It should be OK because I turned off System Restore when trying to clean up with NAV (I've decided I'm not going to renew in September) so all points should have beeen deleted but I've cleaned up anyway.

Many thanks again. You Rock!

#8 quietman7

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Posted 03 July 2008 - 02:28 PM

You're welcome.

Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings" - "How to Secure Your Web Browser".

• Avoid online gaming sites and peer-to-peer (P2P) or file sharing programs as they are a security risk which can make your system susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans target and spread across P2P files sharing networks and gaming sites. In some instances the infection may cause so much damage to your system that recovery is not possible and the only option is to wipe your drive, reformat and reinstall the OS. The best way to reduce the risk of infection is to avoid gaming sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.
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