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Explorer.exe Will Not Work With Constant Error Message

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4 replies to this topic

#1 lukej86


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Posted 03 July 2008 - 01:42 AM


I don't know computer jargon, but I will try my best.

A week or so ago, upon restarting my computer, after the blue Windows login screen, my desktop did not show up. No icons, no taskbar, no Start button... nothing. Just my wallpaper. Every single time I try to boot, a Blue dialog box pops up with the Heading "Windows Explorer". The headline reads "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." (I, too, am sorry for the inconvenience.)

The error signature reads:
AppName: explorer.exe
AppVer: 6.0.2900.5512
Modname: sasseh.dll
Offset: 0000b1db

Technical info about the error report reads:
Exception Information
Code: 0xc0000005
Flags: 0x00000000
Record: 0x0000000000000000
Address: 0.000000001000b1db

There is a lot more to that technical info, and I will add if necessary, but it is a lot to type. It work copy/paste.

I cannot start in Safe Mode or Debugger Mode or any of those. I think those are the only two I've tried. The Error report pops up every time.

I am able to access various other programs via Ctrl-Alt-Del and then File: Run Task, but I've tried opening Explorer.exe and the same thing happens, invariably.

About two hours ago, I installed SuperAntiSpyware because it was suggested I run it, quarantine/remove items, update, run again and my programs would be solved, but they aren't.

What do I do?

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#2 dc3


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Posted 03 July 2008 - 05:26 AM

Hi lukej86, and welcome to BleepingComputer.

If you have the installation CD, not a recovery CD, you can perform a repair installation.

Because there is always a chance that data may be lost you should back up your important files and applications that you don't have installation discs for to a removable media.

Boot the computer from the XP CD. You may need to change boot order in the BIOS so that the CD-ROM is the first device in the boot order.

When you see the "Welcome To Setup" screen, you will see the options below

This portion of the Setup program prepares Microsoft
Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.
You do not want to choose "To repair a Windows XP installation using the Recovery Console, press R.

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair. If Repair isn't one of the option end the installation, this will mean that you will need to do a fresh installation of XP.

The repair will copy the necessary files to the hard drive and reboot, the repair installation will continue after the reboot.

Edited by dc3, 03 July 2008 - 05:31 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 PropagandaPanda


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Posted 03 July 2008 - 06:00 PM


The failing .dll, sasseh.dll, is actually a component of SuperAntiSpyware.

Open your task manager, in the run box input:
to open the add/remove programs. Uninstall SuperAntiSpyware.

Restart your computer. If the problem is not fixed then, you can try d3c's suggestion.

With Regards,
The Panda

#4 oneup


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Posted 11 July 2008 - 08:19 PM

have you tried last good configuration? According to PropagandaPanda, its superantispyware, thus, if you could find a way, I would uninstall it. Also, you may want to just keep on clicking on ok. I don't know. Just an idea. I'm not sure if windows will be able to recover.
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#5 arelles


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Posted 04 May 2015 - 04:31 PM

Had this same thing occur on an XP Pro machine, deleting SuperAnti seems to have solved the problem, thanks so much!

Has there been a problem with SuperAnti?  Never saw this crop up before.

Thanks again. :clapping:

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