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I Think I'm Infected, But Don't Know With What!


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#1 fmzuniga

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Posted 03 July 2008 - 01:15 AM

Hi - I am desperate for some help...my computer seems to be infected somehow and I don't know how to figure out what is wrong. I use AVG and have also tried spybot. Each time a run them, they find multiple problems, but then say they are fixed. i reboot and try to go to the internet and again have problems.

This is what i think is happening - bear with me, because I really know very little about computers -- When I go to the internet, my home page is defaulted to comcast.net. However, sometimes (not always) I am sent to a different page that says something like "blank" in the address line. If it doesn't redirect right away, then when I go to a new tab or new website, after a few minutes, it automatically takes me from that page and displaysl a page that says "insecure internet activity...threat of virus attack" it also will sometimes bring up a box that has a heading that says "Windows Internet Explorer" at the top and then below it says I have been infected with "w32.myzor.fk@yf". I don't know if this is a legit message or not, but it wants me to download a fix for it. I haven't done that because I don't know if it is a virus or something bad.

I have tried to use google to find a program called ad-aware se personal. When I find a site that has this as a download, it will not let me download it but instead tells me that internet explorer has to close. I barley made it to this forum and had to get back in several times because it keeps kicking me out. If you have any ideas, please help. I am really desperate after running scans for the last four hours to no avail! Sorry this is so run-on, and that my description is lousy, but it's the best I can do..If you can help, please walk me through each step because I don't really understand how computers work very well! Thanks so much for any help!!!!!!
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#2 quietman7

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Posted 03 July 2008 - 08:36 AM

Please print out and follow the generic instructions for using "SmitfraudFix".
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If using Windows Vista be sure to Run As Administrator
  • Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
  • The tool will go through a series of cleanup processes and automatically start the Disk Cleanup program to remove Temporary files. Wait for it to complete and Disk Cleanup to finish.
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Instructions with screenshots if needed.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

If you cannnot download these programs, try downloading from another computer, saving to a flash (usb, pen, thumb, jump) drive or CD and then transferring them to your machine.
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