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Help..........please...........


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#1 jezreel

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Posted 03 July 2008 - 12:44 AM

Help please............. I am using a desktop pc using winxp os and a core duo processor. It seems to be infected with something and I can't seem to determine what. I am using a AVG antivirus, and it's not helping me at all. Here's what it's doing to my pc. It's converted all my personal files to exe. files and everytime I try to go to a website that has a anti-virus, it automatically closes the iexplorer window. I tried to uninstall my avg and it wouldn't let me, and when I also try to install kaspersky, it still wouldn't let me. It would just automatically closes the kaspersky set-up installation. Could anybody please help me. please........ I am going crazy over this. :thumbsup:

Thanks

Edited by jezreel, 03 July 2008 - 12:46 AM.


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#2 quietman7

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Posted 03 July 2008 - 08:32 AM

What OS (Win 2K, XPsp1, XPsp2, Vista) are you using? Have you performed any anti-spyware scans? Have you tried running your AVG scans in "Safe Mode"? If not, please do so. If that does not help, then do this:

Download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply and let me know how your computer is running.

If you're using Windows 2000/XP, please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix". This program is for Windows 2000/XP ONLY.
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.

When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
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