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Can't Uninstall Symantec


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3 replies to this topic

#1 Extrodewise

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Posted 02 July 2008 - 11:38 AM

Hi all,
When I try to uninstall Symantec Anti-virus, the process begins well and after about 69% through, I get this error message: Internal Error 2318. C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\APTemp\APO.inf_... What could this mean and why is it hanging in the middle of the uninstallation process. I've tried ending all symantec related processes before uninstallation and the same problem occurs. Help needed please!

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#2 garmanma

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Posted 02 July 2008 - 12:16 PM

First reinstall it, then remove it in Safemode there is also this removal tool you need to run
Norton removal tool
Mark
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#3 nigglesnush85

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Posted 02 July 2008 - 12:17 PM

Hello Extrodewise,

Did you use the Norton removal tool? http://service1.symantec.com/Support/tsgen...005033108162039
Regards,

Alan.

#4 Extrodewise

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Posted 02 July 2008 - 12:21 PM

Thanks Guys, I'd check out the removal tool. Thanks a lot, at least there's a bit of hope for me.




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