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Explore.exe And Iexplore.exe Crash


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5 replies to this topic

#1 mmagdech

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Posted 01 July 2008 - 08:08 AM

Explore.exe and iexplore.exe continually crash giving an error report. If you click send or don't send the program restarts giving the error report again but if you leave the report up but move it to the side the program runs fine. The event logs are:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/1/2008
Time: 7:43:21 AM
User: N/A
Computer: IWI9502
Description:
Faulting application iexplore.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x1000b1db.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 31 30 30 fset 100
0050: 30 62 31 64 62 0d 0a 0b1db..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/1/2008
Time: 7:41:29 AM
User: N/A
Computer: IWI9502
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x1000b1db.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 31 30 30 fset 100
0050: 30 62 31 64 62 0d 0a 0b1db..

This computer did have many virus/mal-ware, including vundo and monder.gen. Through the use of this forum I have been able to clean but there may be remnants that are causing this...
kasper virus scan currently show clean with a critical area scan. a full scan is currently running.
all Microsoft updates have been done and system restore has been disabled.

thanks in advance,
mike magdech
mike@squaretoast.com

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#2 hamluis

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Posted 01 July 2008 - 08:21 AM

Done any scans for malware, other than using Kaspersky?

There is no one program that does it all.

Some posts that I have seen with these types of errors...indicate malware.

Louis

#3 mmagdech

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Posted 01 July 2008 - 10:13 AM

i have run the following multiple time ti find and clean virus and malware:
unhackme
spybot s&d
counterspy
symantec endpoint protection v11
vundo fix

all currently show clean.

#4 usasma

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Posted 01 July 2008 - 11:38 AM

I would suggest an independent scan of your system. It could be that a virus has corrupted your current protection and is giving false answers to the scans.

Try a couple of these free, online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

If a couple of the above scans come out clean, then we can start trying to troubleshoot the exact issue that's causing both iexplore and explorer to crash.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 oneup

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Posted 11 July 2008 - 08:27 PM

how about a registry scan? thoes are always fun! http://onecare.live.com/site/en-us/default.htm
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#6 usasma

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Posted 12 July 2008 - 07:19 AM

We don't generally recommend registry scans here. At best they appear to be useless, at worst they will cause problems with the OS. Her'es a link about the myths behind registry scanners/cleaners: http://www.windowsbbs.com/showthread.php?t=61015
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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