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Dr. Watson & Right Click Crashes


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5 replies to this topic

#1 xcrunner656

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Posted 30 June 2008 - 10:53 AM

I just upgraded one of my machines from Windows 98 to Windows XP professional, and now, when I right click in windows explorer, or on the desktop, my machine freezes and then an error about Dr. Watson postmortem debugger crashing appears.

I tried disabling Dr. Watson, but after doing so, I received "can't write to memory" errors when right clicking.

I'm not sure what to do. I noticed divx is a major cause of this error, but I do not have Divx installed. This machine is just for business purposes.

Any assistance with this matter would be appreciated.

Thanks in advance for any help.

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#2 xcrunner656

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Posted 30 June 2008 - 10:55 AM

I disabled the program by removing the registry key, however I had to restore it since the fix didn't work.

I also did run hijack this (I have prior experience using it to fix other peoples computers) and there were only about five or six entries, all of which are legit so I don't believe this issue is caused by malware.

#3 hamluis

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Posted 30 June 2008 - 07:21 PM

It helps if you post verbatim error messages and data re errors reflected in Event Viewer that might relate.

Louis

#4 xcrunner656

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Posted 01 July 2008 - 08:11 AM

The error message says:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 6/30/2008
Time: 12:09:13 PM
User: N/A
Computer: **********
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 77726420 336e7374 78652e32
0020: 2e352065 36322e31 302e3030 206e6920
0030: 68676264 2e706c65 206c6c64 2e312e35
0040: 30303632 3831322e 74612030 66666f20
0050: 20746573 31303030 64353932


Thank you for such a prompt response.

#5 hamluis

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Posted 01 July 2008 - 08:33 AM

Might take a look at http://www.eventid.net/display.asp?eventid...ror&phase=1

The problem that I see...is that no application is referenced in the error message data you provided. Dr. Watson is just a reporting tool that takes note that an error has occurred, while the stated faulting module is (probably) where the error shows up (and is not responsible for the error).

I think I might try a repair install of XP, nothing to lose, IMO...and you may save some time.

And, of course, a series of malware scans before trying anything else.

<<I noticed divx is a major cause of this error...>>

I guess that I don't understand this statement.

Louis

#6 xcrunner656

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Posted 01 July 2008 - 09:16 AM

<<I noticed divx is a major cause of this error...>>

I guess that I don't understand this statement.


When I checked on other forums, many people were saying that divx is a major cause of the dr watson error.

Also, I found a possible cause of the error:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/1/2008
Time: 9:46:38 AM
User: N/A
Computer: ******
Description:
Hanging application explorer.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 65 78 70 6c 6f 72 explor
0018: 65 72 2e 65 78 65 20 36 er.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00


I think that ties into the right click freeze.

I'd do a repair install, but I need to get a replacement keyboard (im using on-screen now) to cange the boot order.




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