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Cannot Simply Upgrade Within Vista? First Time Issue Ever Posted!

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#1 montecarlo1987


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Posted 30 June 2008 - 10:52 AM

Hello. I have an issue that I cannot make sense of. I NEED YOUR HELP! I have Windows Vista Home Basic with SP1 installed on my computer. I have a copy of a legit retail version of Windows Vista Ultimate Upgrade SP1 DVD-ROM. I want to upgrade my current Vista Home Basic to Vista Ultimate. Sounds simple enough. I have read everywhere on the web and it can upgrade easily as long as you upgrade within Windows Vista and not a reboot installation. Okay, but when I get to a point in the Vista grade process, I CANNOT! During the installation process, when I get to the screen that states, "Which type of installation do you want?" AFTER INPUTTING THE VISTA ULTIMATE KEY CODE ON A PREVIOUS SCREEN, the option should be "Upgrade" ONLY and NOT "Custom (Advanced)" since the key code is set for upgrade option only. I GET THE TOTAL OPPOSITE!!! I only get the option "Custom (Advanced)" and the "Upgrade" option is grayed out. WHAT??? NO "Upgrade" option??? I SHOULD BE GETTING THE "Upgrade" OPTION!!! This does not make any sense!!! It states at the reason at the bottom of this screen, "Upgrade has been disabled. - The upgrade option cannot be started, to upgrade, cancel the installation and then choose to upgrade to a version of Windows that is more recent than the version you are currently running." This does not make any sense, does it??? I should be able to only upgrade since I only have an upgrade disc. I am upgrading from a lower edition of Vista to a higher edition of Vista, therefore I should ALSO have this feature to upgrade enabled too when it knows my CD key is a higher ("upgrade") edition. I have spent several hours searching and read around the web and cannot find my same or similar case scenario. A first time! People who have upgraded between different editions of Vista with either the Windows Anytime Upgrade Vista Home Basic to Vista Ultimate Upgrade retail package or (mine) the Windows Vista Ultimate Retail Upgrade box (includes the Windows Anytime Upgrade anyways on it) say it is a breeze! What is going on with me??? I should not be having any problems what-so-ever!

Let me add that I have Windows Vista Home Basic with the SP1 downloaded and installed from Windows Update. I have created a slipstreamed Windows Vista Ultimate SP1 DVD-ROM of my original version of Windows Vista Ultimate Upgrade DVD-ROM Retail Upgrade and the Vista SP1 from download and installed Microsoft website. I am using this slipstreamed Windows Vista Ultimate SP1 DVD-ROM I created to do the upgrade. I have also tired the original Windows Vista Ultimate Upgrade DVD-ROM Retail Upgrade (non-SP1) to upgrade to Windows Vista Ultimate as well to see if that would give me the “Upgrade” option… …it does not either.

I have also tried NOT inputting in the CD key from my Vista Ultimate Retail Upgrade box when installing the Windows Vista Ultimate upgrade within the Windows Vista Home Basic environment and then selecting Windows Ultimate edition as my operating system from the choices to pick from... ...I also get the same case scenario as above with the "Upgrade" grayed-out and only "Custom (advanced)" as my only choice too. Again, knowing that I am going to a higher edition should trigger the “Upgrade” option, but it isn’t.


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#2 Jacee


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Posted 30 June 2008 - 01:55 PM

I upgraded my XP pro laptop to Vista Business. I bought the upgrade DVD (not oem) and chose 'Clean Install'. It's worked perfectly since February 2007.
Do you have that option?

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#3 usasma


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Posted 01 July 2008 - 06:12 AM

First, I do not recommend upgrades - they "import" your old problems and make them face the new quirks of the new OS. IMO that's just asking for trouble.

I'd suspect that there's an issue with your current Vista installation that prevents the Upgrade from being selected. To find out what, you'll have to view the latest setup log files. Here's an article on where they're located: http://support.microsoft.com/kb/927521
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