Recently, my daughter had a character in an online game hacked. This happened to her after she visited a questionable website. Since this was alarming to me, I went to her computer and did some checking. She had no virus protection, no spyware programs, and no firewall on her computer.
I installed AVG and ran a full scan. It, of course found several virii. I then installed spybot and adaware and performed those scans as well.
There are several things wrong with her computer and I'm not sure where to start. Something I didn't know was that over a year ago someone or something disabled her firewall. And, I can't enable it. If I try to enable it, I get an error window that says
box name: rundll
message: error in setupapi.dll missing error:s
Actually, I can't open anything in the control panel because i get this message. I tried replacing setupapi.dll and that changed nothing.
Also, I tried to do a system restore and got a message that windows was unable to restore to that date. This happened when I tried to restore to 3 different dates. After that... I went into safe mode and did a restore there. This time it worked but, it didn't help anything. While I was in safe mode, I noticed something interesting. There was a process in the task manager called iexplore.exe. I was in safe mode so, I tried to just end that process. I was unable to end that process in safe mode.
Something is definately wrong. And I need to know what my first priority should be. I am almost positive she has 1 or more virii currently on her computer but, AVG is not finding them. I also think she may have a keylogger. I really want to enable the windows firewall but, I'm unable to do that. Here is what I have done in addition to the things I've already mentioned.
I downloaded HiJackThis and ran a scan.
I ran the online virus scan at that kaspersky website. I have that log.
I ran that Deckards System Scanner. I have this log, also.
I then ran Keylogger dector and I also have a log of that.
Should I worry first about these virii or should i worry about the windows firewall? Either way, I can't fix any of the problems. Please tell me how I should proceed.
Edited by garmanma, 30 June 2008 - 02:08 PM.
moved to appropiate forum-mark