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Virus Infection Advisory From Bitdefender


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3 replies to this topic

#1 gybigguy

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Posted 29 June 2008 - 03:47 PM

I am new to this forum. I have had multiple Bitdefender windows pop up with advisories that a virus has been detected but that my computer has not been infected. However every time I use the tools option on my IE to delete the browsing history, these virus warning popups appear. All viruses are located in:
C:\Documents and settings\Owner\Loval Settings\Temporary Internet Files\Content.IE5.
I can access these files using the address bar in "My Documents" but cannot delete them.
Any ideas and help would really be appreciated.

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#2 quietman7

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Posted 29 June 2008 - 09:03 PM

Welcome to BC

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
Post the log in your next reply and let me know how your computer is running.

Edited by quietman7, 29 June 2008 - 09:04 PM.

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#3 gybigguy

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Posted 02 July 2008 - 03:36 PM

Thanks Quietman7. Sorry it took a while to get back but I could not get my computer to boot into safe mode. Turned out to be a keyboard issue (cats -- don't ask!).

Anyway, it is done and the computer is clean. Here is the log from SUPERAntiSpyware:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/02/2008 at 03:42 PM

Application Version : 4.15.1000

Core Rules Database Version : 3493
Trace Rules Database Version: 1484

Scan type : Complete Scan
Total Scan Time : 04:26:11

Memory items scanned : 168
Memory threats detected : 0
Registry items scanned : 6253
Registry threats detected : 0
File items scanned : 147904
File threats detected : 3

Adware.Vundo Variant/Rel
C:\WINNT\SYSTEM32\MCRH.TMP
C:\WINNT\SYSTEM32\UTTSS.BAK1
C:\WINNT\SYSTEM32\UTTSS.INI

The Dr.Web CureIt came up with nothing. FYI, your instructions on the Dr.Web program are a bit off and I suspect there has been a software update. I figured it out on the fly so no probelmo.

Once again thanks foe your help. It seems to have worked well. I'll check back here in case you have some insight into the problem or advice.

#4 quietman7

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Posted 02 July 2008 - 04:47 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Thanks for letting me about Dr.Web CureIt. I look into it as this happened once before when they upgraded.
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