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Please Help, 3 Trojans Detected, Cpu Very Slow And Unable To Run Ctrl Alt Del Among Other Things


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15 replies to this topic

#1 hurtinunit

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Posted 29 June 2008 - 02:08 AM

Hello,

Today I got infected from Limewire. My AVG detected 3 trojans but the CPU is now very slow and will not run certain processes like Ctrl Alt Del. Also unable to use system restore previous to the infection date.

I have used your help before and had great success, I return the help with donations.

Please Help!

Thanks
~Hurtin Unit

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#2 Guest_superbird_*

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Posted 29 June 2008 - 11:42 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 hurtinunit

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Posted 02 July 2008 - 02:18 AM

Hello, Thanks for your help. The report is below:

Malwarebytes' Anti-Malware 1.19
Database version: 913
Windows 5.1.2600 Service Pack 2

1:10:48 AM 7/2/2008
mbam-log-7-2-2008 (01-10-48).txt

Scan type: Quick Scan
Objects scanned: 43658
Time elapsed: 7 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\smss.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\winlogon.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\services.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Compaq_Owner\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 Guest_superbird_*

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Posted 02 July 2008 - 03:56 AM

Hi,

Do you still have problems?
Are there still trojans being detected? :thumbsup:

#5 hurtinunit

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Posted 02 July 2008 - 09:17 PM

Hi Superbird,

The problems appear to be fixed and the trojans are no longer being detected.

I suppose I am a little skeptical that it could be fixed so easily by this program.

I am just worried about plugging in my external HD.

Is there anything else we can look at just to be sure? Maybe a Hijack This log?

Thanks for your help! Much appreciated.

#6 Guest_superbird_*

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Posted 03 July 2008 - 05:16 AM

Ofcourse, do this:

Please use the Internet Explorer browser (or FireFox with IETab), and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

#7 hurtinunit

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Posted 04 July 2008 - 12:21 AM

Hello,

I am having trouble with the basic initial update. It is failing and recommending that I start the program again and be online (which I am ofcourse).

Update has failed. Program has failed to start. Close the Kaspersky Online Scanner 7.0 window and open it again to install the program. You must be online to update the Kaspersky Online Scanner 7 database. With the latest database updates, you can find new viruses and other threats. Please go online to use Kaspersky Online Scanner 7. [ERROR: File operation failure]

Not sure where the problem lies. Any help?

#8 Guest_superbird_*

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Posted 04 July 2008 - 03:46 AM

Then we try another one. :thumbsup:
Go to http://housecall65.trendmicro.com/
Scan your whole computer.

#9 hurtinunit

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Posted 04 July 2008 - 09:44 PM

Well then...

This program found another trojan, some spyware and some unwanted cookies...The program recommended a second scan which I am currently in the process of doing.

Stay tuned,

Thanks

#10 Guest_superbird_*

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Posted 05 July 2008 - 05:12 AM

Hi,

Where did it find a trojan exactly?

After that second scan, I recommend you'll do a scan with MBAM again.

Post the results in your next reply.

#11 hurtinunit

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Posted 05 July 2008 - 10:17 AM

I dont recall where it found the Trojan, I wasnt able to generate a report to copy here.

The second scan found nothing but took about 3 hours to complete!?!

I will do another MBAM scan and post the results.

Thanks!!

#12 Guest_superbird_*

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Posted 05 July 2008 - 10:25 AM

All right. :thumbsup:

Yes, Please post that new MBAM-logfile. :flowers:

#13 hurtinunit

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Posted 08 July 2008 - 01:54 AM

Great! Nothing found. It is still a bit slower than usual but I think we are all good. Thanks for your help!!

Malwarebytes' Anti-Malware 1.19
Database version: 913
Windows 5.1.2600 Service Pack 2

12:52:48 AM 7/8/2008
mbam-log-7-8-2008 (00-52-48).txt

Scan type: Quick Scan
Objects scanned: 43591
Time elapsed: 5 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 Guest_superbird_*

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Posted 08 July 2008 - 02:07 AM

Hi,

Everything looks clean again. :thumbsup:
Do this:

1. Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
2. Go to the Windows update site and download and install all available updates, so your computer is prtected against malware.

3. Read this page To prevent yourself against re-infection.

#15 hurtinunit

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Posted 15 July 2008 - 08:11 PM

Hey! Thanks for these instructions. Hopefully everything remains normal (for now). I read the tutorial on preventing against re-infection but do you have a good recommendation for a free firewall?

Thanks again,

Much appreciated!




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