Posted 29 June 2008 - 07:43 AM
Richard - Thanks for the input. Registry cleaners always made me nervous, and I don't personally use them.
I appear to now have a bigger problem compounded upon the possible virus. I tried to install XP Service Pack 3 last night. We had a huge storm last night during the download, and the battery backup she assured me worked, failed. So the power flickered and the system went down. Restarted the update and half way through the install, a ERROR box popped up and something to the effect of Service Pack 3 Object locked Failed to install May not work. So it uninstalled everything and "repaired" the registry settings it had changed. Not to mention, Windows Live Photo Gallery tries to update every night and fails with the message Some Updates Could not be Installed Windows Live Photo Gallery KB946486
When I got up this morning the system had rebooted sometime in the night and a message was up that said: Warning the System has detected tampering with Product type. Product type tampering is not permitted.
I did use a program called EZ Back It Up before I did the update, but before I get myself in too much deeper I had better get some help.
I've been visiting here and had planned to go home to my family on Tuesday, but I certainly can't leave until I get her back up and running.
Thanks, in advance for your assistance. I desperately look forward to hearing from you.