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Rootkit Removal


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#1 alfred1

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Posted 28 June 2008 - 04:11 PM



I have been recording every time myAVG v.8 Comercial program finds what is defined as a rootkit.
Bellow, are the respective files with their respective dates in which AVG anti-virus finds what is defined as a rootkit.

On June 19: C:\Windows\System32\Drivers\at2zeiig.sys
On June 20: C:\Windows\System 32\Drivers\atcjk45.sys
On June 21: C:\Windows\System32\Drivers\at6jleig.sys
On June 22: C:\Windows\System32\Drivers\athlix22.sys
On June 23: C:\Windows\System 32\Drivers\ablnk4sl.sys
On June 24: C:\Windows\System32\Drivers\a145q2vz.sys
On June 25: C:\Windows\system32\Drivers\ab24klst.sys
On June 26: C:\Windows\System32\Drivers\atz2iles.sys
On June 27: C:\Windows\Sytem32\Drivers\avopd8b3.sys
On June 28: C:\Windows\System32\Drivers\auxmh306.sys

To removed the Rootkit, I have to reboot my computer and when I run the Rootkit Anti-virus program comes back again with a different sys file. I do not know how to solve this problem.

Other major Antivirus software programs such as: Avast, Norton Anti-Virus, Sophos, Windows Live Care and others, could not detect any Rootkit in my system. Iím wondering why is there a discrepancy between those major antivirus program and the AVG anti-virus program.

As an attachment, is the log data of Hijack This hopping that someone will help to solve this problem.

Alfred1

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#2 OldTimer

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Posted 01 July 2008 - 01:59 PM

Hello alfred1 and welcome to BC. Let's see what we can find. Please follow the steps below in order:

Before running a new scan let's clean out the temporary folders.

Download ATF Cleaner to your Desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:
  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:
  • Click Opera at the top and choose Select All from the list.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Close ALL Internet browsers (very important).
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Now download OTScanIt from here or here to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.

Note: You must be logged on to the system with an account that has Administrator privileges to run this program.
  • Close ALL OTHER PROGRAMS.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program (if you are running on Vista then right-click the program and choose Run as Administrator).
  • In the Drivers section click on Non-Microsoft.
  • Under Additional Scans click the checkboxes in front of the following items to select them:
    • Reg - BotCheck
      File - Additional Folder Scans
  • Do not change any other settings.
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
  • Save the file to your desktop or other location where you can find it back.
Use the Add Reply button and attach the file in your next post (do not try to copy/paste it into the post).

Cheers.

OT
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#3 alfred1

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Posted 01 July 2008 - 09:24 PM

Thanks Old Timer for your prompt reply.
Enclosed, as an attachment, you will find all the data from OTScanIt as per instructions.

Alfred1

#4 OldTimer

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Posted 01 July 2008 - 10:35 PM

Hi alfred1. There isn't anything bad showing up in the log. I think what AVG might be picking up is a randomly named driver file for one of the multiple rootkit scanners that are showing in the log.

There is some basic housekeeping that we can do wo let's do that while you are here:

Start OTScanIt. Copy/Paste the information in the codebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

[Win32 Services - Non-Microsoft Only]
NY -> (REESTGR) REESTGR [Win32_Own | On_Demand | Stopped] -> %SystemDrive%\DOCUME~1\ADMINI~1\LOCALS~1\Temp\REESTGR.exe
[Registry - Non-Microsoft Only]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
YN -> WebBrowser\\{47833539-D0C5-4125-9FA8-0819E2EAAC93} [HKEY_LOCAL_MACHINE] -> %ProgramFiles%\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll [Adobe PDF]
YN -> WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
[Registry - Additional Scans - Non-Microsoft Only]
< BotCheck > -> 
*Authentication Packages* -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\\Authentication Packages
YN -> C:\WINDOWS\system32\xxyaWPiJ -> 
< BotCheck > -> 
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\C:\Program Files\SymplisIT\DriverMagic\DriverMagic.exe -> %ProgramFiles%\SymplisIT\DriverMagic\DriverMagic.exe [C:\Program Files\SymplisIT\DriverMagic\DriverMagic.exe:*:Enabled:DriverMagic Utilities]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe -> N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe [N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe:*:Enabled:Free mobile anti-spyware and antivirus]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe -> O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe [O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe:*:Enabled:Free mobile anti-spyware and antivirus]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\C:\Program Files\DAP Premium\DAP.exe -> %ProgramFiles%\DAP Premium\DAP.exe [C:\Program Files\DAP Premium\DAP.exe:*:Enabled:Download Accelerator Plus (DAP)]
[Files/Folders - Modified Within 30 days]
NY -> qmgr0.dat -> C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
NY -> qmgr1.dat -> C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat

The fix should only take a very short time. When the fix is completed either a message box will popup telling you that it is finished or you will be asked to reboot to finish the fix. If it is finished, click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here.

If a reboot is required, click the "Yes" button to reboot the machine. After the reboot, OTScanIt will finish moving any files that could not be moved during the fix and NotePad will open with the final results at that time. Post that information back here.
I will review the information when it comes back in.

Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

Cheers.

OT
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#5 alfred1

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Posted 03 July 2008 - 06:39 PM

Hi,

Thanks Old Timer for your prompt reply. I follow your advise to the letter and I did have problems. Yesterday after receiving your answer to my question I did the following: Clean all files with ATF Cleaner. Then I run your program and, I copy/paste the results of the scan in the appropriate box where it says "Paste Fix Here" and I click on 'Run Fix' after waiting for almost an hour, I realized that nothing was happening so, after using the CRL-ALT-DEL command I got a message indicating that the Program OTScanIt is not responding. After closing the window, the message (Not Responding) appeared on the Top Bar next to the OTScanIt by Old Timer -Version 1.0.15.18. I rebbot the system.

Today, I did the same thing (I have a laptop, so I can still working while trying to fix my the computer). This time I waited for almost 2 hours and again nothing happened. I got the same message as yesterday so, I reboot the system one more time.

I'm wondering if I did something wrong but I can assure you that your instructions have been follow to the letter. Can you still help?

Thanks

Alfred1

#6 OldTimer

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Posted 03 July 2008 - 07:17 PM

Hi alfred1. Try running it in Safe Mode. If it stops again write down what it says in the status bar at the bottom of the program. That should guve us an idea of where it is stopping.

Cheers.

OT
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#7 alfred1

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Posted 04 July 2008 - 09:31 PM

Hi Old Timer,

Thanks for your prompt reply. Following your recommendations I shut down my computer and I start it on SAFE MODE. After I clicked on OTScanIt.exe and I copy/paste the log provided where it says 'Paste Fix here' and i clicked on 'Run Fix'. The page started to scroll and suddenly stopped at [Driver-Services Non Microsoft Services]and at the bottom of the program reads: Moves Complete..... and after awhile a message at the top of the bar gives me a new message indicating that the program is not responding. I close the program and on Safe Mode, I try again obtaining same results.

I decided to close the program and, still on SAFE MODE, I run my AVG Anti-Virus program and while checking Drive 'C' in DOS Mode it was transmitting the data on the screen. I pose the program and I was able to copy/paste the following text which it's attached to this report. You will be able to see that the first data do not belong there and this is, I believe the root of the problem. Even that AVG send those files to the Vault, it appeared again every time the system is reboot. I hope that with this info and the enclosed data you will be able to find a solution to the problem.

Thank you for your time

Alfred1

#8 OldTimer

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Posted 05 July 2008 - 11:06 AM

Hi alfred1. The AVG text looked fine. Antivirus scanners will not touch those files so that is natural. It seems that service is causing a bit of a problem so let's try something else to remove it.

Step #1

Please download The Avenger by Swandog46 to your Desktop.
  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop
Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to delete:
REESTGR
Files to delete:
%systemdrive%\docume~1\admini~1\locals~1\temp\reestgr.exe

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

Now, start The Avenger program by clicking on its icon on your desktop.
  • Click in the window labeled Input Scrupt Here and paste the text copied to the clipboard into it by pressing (Ctrl+V).
  • Click the Execute button
  • Answer "Yes" twice when prompted.
The Avenger will automatically do the following:
  • It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
Step #2

Start OTScanIt. Copy/Paste the information in the codebox below into the pane where it says "Paste fix here" and then click the Run Fix button.

[Win32 Services - Non-Microsoft Only]
NY -> (REESTGR) REESTGR [Win32_Own | On_Demand | Stopped] -> %SystemDrive%\DOCUME~1\ADMINI~1\LOCALS~1\Temp\REESTGR.exe
[Registry - Non-Microsoft Only]
< Internet Explorer ToolBars [HKEY_CURRENT_USER\] > -> HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\
YN -> WebBrowser\\{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
YN -> WebBrowser\\{47833539-D0C5-4125-9FA8-0819E2EAAC93} [HKEY_LOCAL_MACHINE] -> %ProgramFiles%\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll [Adobe PDF]
YN -> WebBrowser\\{C4069E3A-68F1-403E-B40E-20066696354B} [HKEY_LOCAL_MACHINE] -> Reg Error: Key does not exist or could not be opened. [Reg Error: Key does not exist or could not be opened.]
[Registry - Additional Scans - Non-Microsoft Only]
< BotCheck > -> 
*Authentication Packages* -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\\Authentication Packages
YN -> C:\WINDOWS\system32\xxyaWPiJ -> 
< BotCheck > -> 
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\C:\Program Files\SymplisIT\DriverMagic\DriverMagic.exe -> %ProgramFiles%\SymplisIT\DriverMagic\DriverMagic.exe [C:\Program Files\SymplisIT\DriverMagic\DriverMagic.exe:*:Enabled:DriverMagic Utilities]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe -> N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe [N:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe:*:Enabled:Free mobile anti-spyware and antivirus]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe -> O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe [O:\System\Apps\736D6172-7470-6373-6F6C-7574696F5162\Exec\SpywareFree.exe:*:Enabled:Free mobile anti-spyware and antivirus]
YN -> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\\C:\Program Files\DAP Premium\DAP.exe -> %ProgramFiles%\DAP Premium\DAP.exe [C:\Program Files\DAP Premium\DAP.exe:*:Enabled:Download Accelerator Plus (DAP)]
[Files/Folders - Modified Within 30 days]
NY -> qmgr0.dat -> C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat
NY -> qmgr1.dat -> C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat

The fix should only take a very short time. When the fix is completed a message box will popup either telling you that it is finished, or that a reboot is needed to complete the fix. If the fix is complete, click the Ok button and Notepad will open with a log of actions taken during the fix. Post that log back here in your next reply.

If a reboot is required, click the "Yes" button to reboot the machine. After the reboot, OTScanIt will finish moving any files that could not be moved during the fix and NotePad will open with the final results at that time. Post that log back here in your next reply.

Step #3

Now let's run an online virus scan. Both of these require Internet Explorer. Try F-Secure first. Sometimes it doesn't play nice with other system components so if it cannot complete then try the Kaspersky scan. You only need to complete one of the two.

Run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!
  • Click on Online Services and then Online Scanner
  • Accept the License Agreement.
  • Once the ActiveX installs,Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.
If the F-Secure scan did not work then try an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      • Extended (if available otherwise Standard)
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • The program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
  • Click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
Step #4

Run a new OTScanIt scan with the following options

Note: You must be logged on to the system with an account that has Administrator privileges to run this program.
  • Close ALL OTHER PROGRAMS.
  • Open the OTScanIt folder and double-click on OTScanIt.exe to start the program (if you are running on Vista then right-click the program and choose Run as Administrator).
  • Under Additional Scans click the checkboxes in front of the following items to select them:

    • Reg - BotCheck
      File - Additional Folder Scans
  • Do not change any other settings.
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it and close Notepad (save changes if necessary).
  • Close OTScanIt and locate the OTScanIt.txt file in the folder where OTScanIt.exe is located.
  • Attach that file back here in your next reply.
Step #5

Copy/paste the following back here in your next reply:
  • The Avenger report (c:\Avenger.txt)
  • The latest OTScanIt fix log (look in the OTScanIt folder for the MovedFiles folder. In that folder will be a file with a name in the form of mmddyyyy_hhmmss.log for month, day, year, hours, minutes, and seconds that the scan was run. )
  • The online virus scan report (whichever one you ran)
Attach the following back here in your next reply:
  • The new OTScanIt scan log
I will review the information when it comes back in.

Also let me know of any problems you encountered performing the steps above or any continuing problems you are still having with the computer.

Cheers.

OT
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#9 alfred1

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Posted 07 July 2008 - 03:46 PM

Hi O.T.

One more time, Thank you very much for your time. Based on your recommendations, I'm sending the files your requested. I'm taking the liberty of sending you the two scans done by Kaspersky and F-Secure on Line. While Kaspersky that there are some threats and fraud tools in my G: Drive, F-Secure on Line finds a malware called Vundo.gen38 (Virus) which none of them have been reported on my AVG v. 8 anti virus program. I'm wondering if I should send copy of those reports also to AVG and allow them to figure it out.

Enclosed, are the reports you requested.

Alfred1

Edited by alfred1, 07 July 2008 - 03:51 PM.


#10 OldTimer

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Posted 07 July 2008 - 05:13 PM

Hi alfred1. Everything looks good. Go ahead and run the system normally for a couple of days and then get back with me and let me know if there are any continuing issues. If everything is Ok at that time, then we have some final cleanup to do and you'll be good to go.

Cheers.

OT
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#11 alfred1

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Posted 16 July 2008 - 03:47 PM

Hi Old Timer,

I have waited a week or so to be able to check on my system. My system works fine but I still having the message that a rootkit is in my system. I'm not so sure what I have but I did re-cheeked the computer with the same test that I have been done in the past and there is no indication that my system is infected with a virus or malware. Nevertheless, I copy each of those files and I compress then into a zip file (RAR) which I'm willing to send them to you. Due to that those files could be infected, I would like your authority to send them to you.

Looking for your prompt reply and thank you very much for your great help.

Alfred1

#12 OldTimer

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Posted 17 July 2008 - 10:30 AM

Hi alfred1. The next time you run AVG save the report and post it back here. My guess is it is something in the restore points which we haven't cleaned out yet but will do so when we do the final cleanup.

Cheers.

OT
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#13 alfred1

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Posted 17 July 2008 - 03:49 PM

Hi Old Timer,

Thanks for your prompt reply.

Unfortunately the file that I was ready to upload was not accepted. The message says: "Upload failed. You are not permitted to upload this type of file".

I converted the report on EXEL file for everybody to be able to see it. Which kind of files are acceptable?

Alfred1

#14 OldTimer

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Posted 17 July 2008 - 04:07 PM

Hi alfred1. You should be able to save it as a text file.

Cheers.

OT
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#15 alfred1

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Posted 17 July 2008 - 06:52 PM

Hi O T,

Thanks. Enclosed you will find the AVG latest report in .text file.

Alfred 1




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