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Windows Xp Sp2


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#1 Kirk Adams

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Posted 28 June 2008 - 08:59 AM

I have a friend's Gateway 7322GZ laptop that has had to have the OS reinstalled for numerous reasons. After installing Win XP and running updates, I installed SP1 first, when SP2 is installed it won't go past the "Windows" welcome screen before it reboots itself. I can uninstall SP2 in safe mode, but this will need to be installed. I contacted Gateway's online chat support and they said they didn't support 3rd party hardware or software and offered fee based help. What computer maker doesn't offer help getting their equipment up and running with the most common OS? There are no patches for this problem on Gateway"s site. Does anyone know of a patch or fix for this issue on this model?

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#2 usasma

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Posted 28 June 2008 - 10:14 AM

There are 2 main reasons for SP2 not installing.
1) Malware
2) Incompatible hardware (to include drivers)

Since this is a fresh install, it's not likely that malware is causing it. I'd suggest going to the Gateway website and installing all of the updated drivers located there. http://support.gateway.com/support/default.asp# Enter your serial number for specific downloads (when I looked at the model number portion of the site, it listed both Vista and XP drivers) making sure that you get the downloads for XP
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#3 HelpingGuy123

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Posted 28 June 2008 - 01:34 PM

Kerk Adams,

Before doing any thing, why don't you try RESETING BIOS to DEFAULT.
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#4 hamluis

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Posted 28 June 2008 - 02:04 PM

If it were me...I'd just slipstream XP & SP2 together on one CD...and then attempt the install.

I would delete any existing partitions, using the slipstreamed XP CD to do so and create/format the new partition and install XP.

Any time that I've had a problem with an XP install, it was due to the fact that I had not deleted all existing partitions before trying the install. I don't generally have malware problems affecting my systems.

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